The Customer Service Specialist is responsible for various administrative tasks including; greet and welcome walk-in customers (members); direct customers (members) to the proper MasshireSpringfield, or, on-site out-stationed staff; answer phones; schedule and coordinate meetings; prepare correspondence; maintain office supplies and equipment.
Perform general reception tasks; answer phones; greet visitors and staff, directing them to appropriate areas, individuals or resources.
Manage incoming mail (sort and distribute) and outgoing mail (weighing and applying proper postage).
Maintain and update daily workshop and training schedule, and post daily agenda of training and workshops after confirming instructor's attendance.
Coordinate, monitor and track center visitors for partner staff, for example, the Unemployment Insurance representative and the Veterans Representative.
Enter required data in Career Center computer system, MOSES, including job expo applications and unemployment insurance customers with new applications.
Maintain reception area.
Schedule customers for fee-based workshops, collect payments, generate receipts, submit payments to the Accounting Specialist and request credits and process fee waivers, as needed.
Screen customers for Veterans, Priority of Service, as well as those for Migrant Seasonal Farm Workers.
Ensure confidentiality within all areas of responsibility.
Follow all procedures pertaining to the Center's policies while recommending changes to policies and procedures when necessary.
Perform additional duties as required.
High School Diploma or equivalent required.
Two or more years of administrative and/or reception experience required.
Bi-lingual language skills (English/Spanish) highly preferred; strong communication skills in writing, speaking and reading.
Proficiency with Microsoft Office (Outlook, Word, Excel, etc.).
Strong organization, listening and problem-solving skills required.
Ability to deliver high level of customer service/satisfaction with both internal and external customers, in a fast paced, multi-function environment.
WORKING CONDITIONS AND PHYSICAL EFFORT
The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job.
Physical Demands Efforts
This function requires moderate standing and walking with extended period of sitting. Will be sitting while performing computer data entry functions. Position does not involve lifting and moderate carrying of items. Ability to operate normal office equipment such as, telephone, copy machine, fax, scanner, and computer.
Mental & Visual Demands
Specific vision abilities required by this job include: close vision, distance vision and ability to adjust focus.
This position typically works in an reception/office environment. Noise is moderate and typical of conversations and office equipment.
Please submit your resume and cover letter telling us why you are the right person to enhance services to our members and to be an effective part of our team. Please email this information to email@example.com and it will be forwarded to our hiring team for review. Please reference the Customer Service Specialist's position.
How To Apply
Please submit your resume and cover letter telling us why you are the right person to enhance services to our members and to be an effective part of our team.
Please email this information to firstname.lastname@example.org and it will be forwarded to our hiring team for review. Please reference the Bi-lingual Customer Service Specialist's position.
No phone calls please!