Call Center Agent

Job Order #: 16103085

Littleton, MA 01460

Full Time

40 hours per week

POSTED 1/12/2022

EXPIRES 4/12/2022

Job Description

As a member of our Call Center Team, you will join a dynamic team of dedicated individuals committed to delivering exceptional service to our members.
We are committed to fostering career growth and development ¿ when you join our organization it¿s not just a job. We look to develop your skills aligned to our business needs and help progress your career over time.
Who we are ¿ Call Center at Hanscom Federal Credit Union
¿    We seek to provide our members with the highest level of service every time they contact HFCU
¿    We ensure that members are receiving quality, right-sized and timely solutions
¿    We strive to provide members with quick and valuable resolutions, ensuring that their concerns are resolved the first time they call
¿    We celebrate our wins as a team
¿    We act with integrity and foster a culture of mutual respect
Who you are ¿ Call Center Agent
You are looking to work in a call center environment and are able to provide members with a high level of service over the phone. You are searching for a rewarding career where you are valued and respected. You are looking to make a difference within your organization and enjoy assisting members during times of need. You have patience and understanding for others, particularly during times of frustration. You have the demonstrated ability to navigate and diffuse difficult situations as needed.
You are able to work one of the following schedules:
Monday-Friday, 8:00am - 4:30pm; or
Monday-Friday, 9:30am ¿ 6:00pm; or
Monday-Friday, 11:30am ¿ 8:00pm
And are both available to work on Saturdays from 8:00am ¿ 3:00pm on a rotating basis and looking for a role with overtime opportunities.
You are looking for a full-time, permanent position that offers Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
Knowledge/Skills/Experience Required:
¿    High school diploma or equivalent
¿    Six months to a year of related experience
Knowledge/Skills/Experience Preferred:
¿    Experience with online, mobile and remote support
¿    Six months to a year of experience in the financial industry

What we offer
A full-time, permanent position that will reward you through a bonus program and offers Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.

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How To Apply

Please email



Not Specified

Per Diem Position

Not Specified

Union Position





$18.00 per hour


  • Major Medical
  • Vision Insurance
  • Dental Insurance
  • 401K
  • Vacation Leave
  • Sick Leave
  • Paid Holidays

Benefit Details


MassHire Lowell Career Center


Business Service Rep





107 Merrimack Street
Lowell, MA 01852