Job Description

NAAM is a non-profit organization which provides social support services to refugees and immigrants residing on the North Shore and in the Lowell area. The core services include: ESOL classes, employment assistance and job coaching, skills training, case management, after-school and summer programming for youth and children K-12, citizenship assistance and civics/history classes.

The Employment Support Services Program supports individuals and families referred to NAAM by the Department of Transitional Assistance. Services include assistance with the job search, job preparedness, and help to non-native-English-speaking clients to overcome cultural, linguistic, and personal barriers in order to obtain a meaningful, sufficient, and rewarding work experience.

The full time Employment Specialist Associate will support all aspects of daily activities in  NAAMs ESSP Program. The Associate will perform tasks aimed at addressing the barriers that prevent individuals from obtaining and maintaining successful employment.

The Associate will provide assistance to individuals with overcoming barriers to employment including: placement in ESOL and HiSET/GED classes; rent and utility assistance; food stamps and WIC; clothing, diapers, furniture, and other donations; help with accessing care for medical issues; applications for internet service and technology access; and transportation, including driver?s permit and enrollment in driving lessons. Home visits may be required on occasion.

The Associate will connect clients with local childcare agencies, facilitate visits to potential childcare providers, secure transportation for clients child(ren) if needed, assist with the completion of all paperwork, and act as liaison between the family and local state-voucher providers.

The Associate will organize small groups to practice common employment and social interactions in English including making appointments, doctor visits, parent-teacher conferences, taking the bus, shopping, etc.

The Associate will provide administrative support with paperwork, filing, case notes, expense tracking, and ordering office supplies.  The Associate will regularly update the case management tracking system with contact notes and client progress.

The Associate will collaborate with English Language Instructors, Employment Specialist, Career Development Specialist, Case Managers, and Program Manager, and will attend monthly staff meetings. This position will report to site ESSP Program Manager.

Requirements:
-    Bachelor's Degree
-    Speaks at least one additional language (preferably Spanish, Swahili, Dari/Pashto, Arabic, or Haitian Creole)
-    Cultural sensitivity and knowledge of immigrants backgrounds and needs
-    Strong computer skills; proficiency in Microsoft Office, Google Drive, WhatsApp (case management software a plus)
-    Creative, problem-solving mentality
-    Ability to work independently and as part of a team
-    Familiarity with local social service organizations
-    Case management experience preferred
-    Ability to balance multiple, competing priorities
-    A valid driver?s license and a reliable form of transportation are required
-    Sense of humor and ability to roll with the punches are a must!
-    Shares NAAMs mission to assist newly arriving refugees and immigrants with integration into American society, to promote economic stability, to build bridges with the larger community, and to foster the maintenance of refugees' and immigrants' cultural identities.