Job Description

Company in Tewksbury is looking for a Case Manager

The Clinical Stabilization Services Program (CSS) includes education and counseling regarding the nature of addiction, relapse prevention and aftercare. The Case Manger helps the client during this post-detox process to identify their goals, needs and resources during this time-limited stay. From the assessment, the Case Manager and the client formulate a plan together to meet those goals. The eventual goal along the continuum can range from returning home to further residential placement.

Essential Functions & Responsibilities
    Greets new clients and create a welcoming, comfortable atmosphere for them
    Interviews clients, reviews records, and confers with other professionals to evaluate condition of client
    Obtains and documents in a precise and timely manner all relevant intake material. Assesses patient's continuing care needs, contacts appropriate aftercare resources, and arranges for transfer or admission to appropriate levels of care and/or liaison with self-help organizations
    Assists in formulating a treatment plan based on comprehensive biopsychosocial assessment of client
    Shares responsibility for educational and other group programming
    Counsels clients individually and/or in family and in group sessions to assist client in to achieve treatment goals under the direction of the Clinical Supervisor
    Refers client to other support services as needed such as medical evaluation and treatment, social services, and employment services.
    Prepares and maintains reports and case histories in accordance with agency guidelines for format, timeliness, and quality assurance.
    Supervise toxicology screens
    Searches client belongings upon admission to the program
    Enters client data into paper and electronic record
                Completes a psychosocial history, tobacco assessment and wellness assessment within regulation deadlines
    Knowledge of relevant community resources for continuing care/aftercare placement
    Responds promptly to client needs
    Maintains confidentiality
    Completes discharge notes and client disenrollment forms to close cases upon client discharge
    Attends staff meetings and supervision sessions
    All other related duties as assigned

Qualifications and Education
    Associates Degree with certifications, or a combination of experience and education; Bachelor?s Degree preferred
    Bilingual Spanish and English required
    Have a sense of compassion, patience and empathy
    Must demonstrate ability to relate to a substance use treatment population in a sensitive manner
    Have an interest and willingness to work in a multicultural setting
    Must share a customer service orientation
    Manages difficult or emotional client situations
    Responds promptly to client needs
    Focuses on solving conflict, not blaming
    Maintains confidentiality
    Knowledge of relevant community resources for continuing care/aftercare placement