Job Description

Circle Health · Lowell General Hospital - Main Campus

Lowell General Hospital is looking for a proactive Patient Service Aide to support their Radiology Team! Come be a part of a team with a great group of dedicated professionals and supportive management and play a vital role in offering Complete Connected Care!

Our mission is to put patients first in everything we do. At Lowell General Hospital we have an ambitious vision to Be One of the Best Community Hospitals in America and our Patient Service Aides help make that possible!

Hours: Monday - Friday 10:30AM - 7PM rotating weekends and holidays

Tuesday - Saturday 11p-7a, holidays and campuses

Duties & Responsibilities:

- Greets and provide intake services to all departmental visitors and screens incoming calls. Reviews documentation to identify clinical status and communicates with modalities.
- Continuously monitors patients in waiting room and stretcher holding areas. Assists patients or seeks additional clinical support when necessary. Make basic observations and reports them to licensed staff, practices universal precautions, assists with bedpan and emesis basins; assists in lifting, transporting and ambulating patients.
- Processes incoming and interoffice call rapidly, courteously and accurately (within 3 rings). Assists callers in any way possible by routing to appropriate personnel within the department.
- Contacts physician?s offices to obtain written orders for exams when necessary. Obtains registration data and coordinates multiple examinations with multiple department sections.
- Screens and processes requests for records from patients, insurance companies, lawyers, physicians, hospital departments, and other facilities. Executes the release and return of records to patients. Contacts other facilities to obtain previous exams as needed.
- Possesses general knowledge of HIS/RIS, Lobby, Passport, transport system and PACS. Will assist with the department workflow by escorting patients to and from the exam rooms and filling supplies.
- Demonstrates the ability to accurately and efficiently Digitize Mammography films as needed.
- Uses language of caring and other tools to enhance communication and exceed patient/physician expectations by demonstrating the principles of Complete.Connected.Care.
- Recognizes when others need assistance and consistently offers help when own workload permits.

Requirements:

- High School Diploma or Equivalent desired
- Strong Customer Service skills required
- Medical Experience preferred

About Lowell General Hospital:
Lowell General Hospital is an independent, not-for-profit community hospital serving the Greater Lowell area and surrounding communities. With two primary campuses located in Lowell, Massachusetts, we are the second largest community hospital in Massachusetts. We have the latest state-of-the-art technology and a full range of medical and surgical services for patients, from newborns to seniors.

We are also a proud member of Circle Health and in collaboration with the medical community it is our promise to provide our patients with Complete connected care SM

Circle Health is an Equal Opportunity Employer.