Product Support Technician
Consolidated Sterilizer Systems

Job Order #: 17161734

Billerica, MA 01821

Full Time

40 hours per week

POSTED 6/30/2022

EXPIRES 9/28/2022

Job Description

Consolidated Sterilizer Systems is a long-standing leader in the manufacturing of laboratory steam sterilizers (autoclaves) for the best universities, biotech, and pharma companies around the world.  In this role, you will deliver comprehensive product support by working cross-functionally with Operations and Engineering to develop a strong knowledge and understanding of the company?s portfolio of products. The ideal candidate will have experience with plumbing components and electrical systems, a natural interest in how things function, and will be eager to learn the inner workings of our technology. This role can be upgraded for a candidate with expertise surrounding sterilizers, but this is not a requirement to be considered for the position. This is an office position and an excellent opportunity for someone accustomed to field/install work looking for a change of pace. To be successful, you will use your strong troubleshooting abilities and excellent written/verbal skills to interact with clients and team members to provide support and generate solutions. This is your opportunity to join a well-established company that prioritizes collaboration, continuous improvement, and exceptional service for its global client base.


Effectively assess technical situations and establish case priorities/severities
Assess situations and classify the urgency for each client requiring product support
Identify trending product issues and best practices for resolution
Interpret maintenance manuals, schematics, and mechanical drawings for needed information
Effectively manage cases through documentation, troubleshooting, and communicating
Deliver superior support via phone and email correspondence
Remain calm, composed and task focused while supporting upset customers
Document and articulate technical findings
Assist with presentations and sharing technical knowledge with field service technicians
Write and process warranty reports
Process replacement parts or return requests in the ERP system

Three years of technical experience in medical device, biotech, or industrial hardware industry
Excellent verbal and written communications skills with the ability to interact with team members and customers at all levels, and to document and articulate technical findings
Ability to deliver superior customer service
Sound analytical and organizational skills
Electrical/HVAC/wiring experience
Must have competence in repair of mechanical, electro-mechanical, and electronic technology to sufficiently diagnose issues.
Ability to apply and adopt continuous improvement principles; seeks out efficiency gains
Ability to use computer-based tools at a moderate to high level, including a strong working knowledge and command of Microsoft Office
This is for a permanent full-time position to start immediately.


Salary competitive and commensurate with experience.  Our company offers outstanding benefits which include great medical, dental and vision coverage, vacation/holiday/sick time, a 401(k) retirement plan with company match, and lots of opportunity to learn new things.

If you are qualified, please reply with the following:
    Resume with contact information (or relevant work history)

If interested please send resumes to

How To Apply

If interested please send resumes to


3 Enterprise ROAD
Billerica, MA 01821

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Timothy Hovey


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107 Merrimack Street
Lowell, MA 01852