PCA Skills Trainer Pers. Care Attendant
Northeast Independent Living Program

Job Order #: 17244406

Lowell, MA 01852

Full Time

40 hours per week

POSTED 7/12/2022

EXPIRES 10/10/2022

Job Description

PCA Skills Trainer

Lowell, MA, USA Full Time

Who are we? NILP is a rapidly growing, human service agency who assists persons with all types of disabilities who wish to live independently in their community throughout Northeast Massachusetts. NILP provides five core services of Advocacy, Peer Counseling, Information and Referral, Independent Living Skills Training, and Transition. NILP believes in consumer control and self direction and provides these services with the knowledge that persons with disabilities are the best determinants of their needs and goals.

Position Overview: The PCA Skills Trainer will meet with agency consumers involved in the agency's Personal Care Attendant (PCA) program. We are seeking applicants with experience in service coordination type work with persons with all types of disabilities and elders in the human service field, as well as those passionate about helping others and willingness to show a commitment to Independent Living philosophy. Applicants must strong ability to organize their time between home visits and required paperwork/documentation.

What you will be doing:
Work 9 to 5

Provide information, orientation and determine basic eligibility to persons with disabilities seeking Personal Care Assistant (PCA) Services through the Medicaid Personal Care Attendant Program
Complete an initial assessment with consumer in their/residential setting to determine their level of ability to manage their program.
Respond in a timely manner telephonically or in person to consumer inquiries and questions
Documenting consumer visits and contact notes in the program's database system
Assisting consumers in completing paperwork necessary to manage and hire their personal care attendants, as well as advising consumers how to handle various types of employer/employee dynamics and situations
Maintaining consumer case files and monitoring a consumer's ability to manage their personal care program on an ongoing basis
Troubleshoot for and with the consumer regarding issues with their individual program which could include one or more of the four core services; peer support, skills training, advocacy and information and referral.
Maintain working relationship between PCA Program and Fiscal Intermediary (FI) including, but not limited to; resolving member complaints and sharing information with FI as needed.
Responsible for calling and scheduling consumer visits.
Provide information, assessment orientation, and skills training to consumers.
Meet with the consumer in their home, some which may or may not be accessible.
Travel within the NILP geographic service area.
Respond to consumer inquiries in a timely manner.
Complete documentation of all services provided to each consumer.
Participate in organization staff meetings, PCA Department meetings, and required staff trainings and workshops.

Who we are looking for?

An individual with an Associate's Degree in a human service or relevant concentration preferred, can be substituted with personal experience with a disability or equivalent human service experience.Minimum High School Diploma or equivalent.
Proficient in Office 365>>Excel, Microsoft Office, database management
Working in or involved with the disability community
At least one year's experience in human services field or providing services to persons with disabilities.
Reliable transportation and the ability to travel independently required..
Ability to communicate in a 2nd language (Spanish, Portuguese, Khmer, Haitian Creole, other) a plus.
Must pass a CORI background check

The Northeast Independent Living Program, Inc. is an Affirmative Action/ Equal Opportunity Employer and encourages persons with disabilities, women, veterans, persons of color, and members of the LGBTQ+ community to apply for this position. Reasonable accommodation is provided as needed for employees and other affiliates.

Email resume to Marianne.Segool@MassHireLowellCC.com

How To Apply

Email resume to Marianne.Segool@MassHireLowellCC.com


Lowell, MA 01852

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Per Diem Position

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Union Position





$18.00 - $20.00 per hour


  • Major Medical
  • Vision Insurance
  • Dental Insurance
  • Short Term Disability Leave
  • Long Term Disability Leave

Benefit Details

3 weeks of Vacation 2 Personal days 12 Paid Holidays 12 Sick days Health, Dental, and Vision (70% paid by agency) Long-Term disability and Group Life Insurance (100% paid by agency) Optional Flexible Spending Accounts for medical and dependent care (employee paid) 403B Retirement Plan available upon hire


MassHire Lowell Career Center


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107 Merrimack Street
Lowell, MA 01852