Help Desk Administrator

Job Order #: 17580197

Tewksbury, MA 01876

Full Time

40 hours per week

POSTED 8/29/2022

EXPIRES 11/27/2022

Job Description

About the position

To act as the primary on-site support for all Mycronic Global Technologies users by diagnosing and solving user issues, performing network repairs, managing off-site resources, and engaging the EMEA team & Corporate resources as necessary.
Key Responsibilities  
?    Conduct daily briefings with divisional IT Manager on incidents, user requests, and active projects.
?    Process NASA queue helpdesk tickets within the KACE management system, knowing when to assign externally.
?    Support the administrative functions & user access needs of strategic applications across the GT division, including but not limited to Infor VISUAL, Salesforce, M365, SolidWorks, DraftSight.
?    Actively engage with HR team to identify recruitments, onboarding, deboarding for effective asset management.
?    Own the procurement and setup of all Dell hardware and workstation peripherals.
?    Deploy (and decommission) all computers, tablets, mobile devices per the GT scripted policies.
?    Perform device & equipment repairs in accordance with ESD training standards.
?    Establish new and maintain existing documentation on divisional policies pertaining to IT.
?    Prioritize network issues identified by the EMEA team and report out findings for closure.
?    Understand ESXi/server architecture for development projects as assigned by the EMEA team.
?    Support Mycronic?s Security Awareness Training program by checking in with users on status & questions.
?    Configure users & accounts within Active Directory and escalate to EMEA as necessary.
?    Manage purchase requisitions pertaining to IT, including software licenses and additional equipment.
?    Maintain asset workbook of all Mycronic-owned equipment for auditing purposes.

Experience and Qualifications
?    2-5 years in a help desk function for mid- to large-sized company.
?    High school diploma minimum; Bachelor?s degree in a technical field preferred (Computer Science, Engineering, MIS)
?    Strong collaboration skills to work cross-functionally and leverage best practices for information technology
?    Strong communication (written & verbal) and influencing skills
?    Ability to work autonomously and plan work aligned to overall ICT strategy
?    Strong organizational and time management skills; ability to prioritize work
?    Software skills: Windows OS, Microsoft O365 apps, Adobe suite, Solidworks, Android, Apple iOS, M365 apps

Working Conditions / Physical & Mental Demands

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to:

Physical Demands: Sitting, standing, walking, bending, pushing, pulling, operating keyboard, ability to operate standard hand tools (screwdrivers, tweezers, wrenches, etc.), lift up to 50 pounds, wear safety glasses, follow written instructions

Office Equipment: Provided by Mycronic.

Field and/or Trade Equipment: N/A

Mental Demands: Ability to reason logically and make sound decisions; work effectively & efficiently in fast-paced conditions; multitasking; interact appropriately with all team members; exercise sound judgment and make decisions, escalating when necessary.

Working Conditions: Comfortable office and production facility environment

Travel Requirements: All functions are to be performed on site in Tewksbury.

How To Apply

If Interested please email


554 Clark Road
Tewksbury, MA 01876

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Per Diem Position


Union Position





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  • Major Medical
  • Vision Insurance
  • Dental Insurance
  • Life Insurance
  • 401K
  • Paid Holidays
  • Short Term Disability Leave
  • Long Term Disability Leave

Benefit Details


Timothy Hovey


Business Services Rep


Not Specified


Not Specified


107 Merrimack St
Lowell, MA 01852