Town of Billerica-Dispacher
Town of Billerica

Job Order #: 17643475

Billerica, MA 01821

Full Time

40 hours per week

POSTED 9/9/2022

EXPIRES 12/8/2022

Job Description

The Town of Billerica seeks applicants for the position of Emergency Public Safety Telecommunicator

Salary
Salary range: $51,833

Description
A Public Safety Telecommunicator shall carry out policies and procedures relating to all phases of public safety dispatching. Telecommunicator Dispatchers operate the Communications Center without assistance for extended periods of time and require extensive radio training.  
This position requires certification in CPR, Emergency Medical Dispatching and MA/NCIC System Operations.


Essential Functions:
    Takes incoming calls of an emergency, non-emergency, or business nature
    Obtains all pertinent information; relays information to public safety personnel involved in the situation.
    Dispatches safety, service, and other appropriate personnel to calls, as required
    Coordinates back-up support activities via radio; determines priorities among calls for service; keeps supervisory personnel aware of priority calls and equipment status.
    Maintains reporting on computer-aided dispatching systems; performs data entry on computer to enter service calls ensuring that entries are concise and accurate
    Updates files, and maintains accurate, detailed records, logs and other information.
    Maintains constant and diligent monitoring of the radio system; monitors computer to track unit status; ensures rapid response of police to fire or emergency calls.
    Communicates via telephone or radio with other agencies, such as utility companies, alarm services, ambulances, town and state highway departments, animal control officers, towing agencies, hospitals, water departments, etc.
    Operates NCIC/LEAPS computer terminal to obtain or input information on persons, property, and vehicles in nationwide law enforcement network for officers and administrators.
    May be required to train new employees assigned to dispatch duties. Ascertains that all radio equipment is properly functioning and reports any breakdown or defects immediately to the officer in charge; records administrative events regarding equipment failures, personnel absences, and other events.
    Maintains all certifications, licenses and professional associations in order to keep abreast of current dispatching procedures. Performs similar or related work as required, or as situation dictates.



Requirements
Candidates for this position should have at least a High School Diploma, be 21 years of age at the time of employment, and possess a valid driver?s license.   2 - 4 years prior experience as a 911 dispatcher is preferred but not required.  




How To Apply

If interested or for more information, please email timothy.hovey@masshirelowellcc.com

Address

365 Boston Road
Billerica, MA 01821

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Shift

First

Not Specified

Per Diem Position

Not Specified

Union Position

No

Apprenticeship

No

Pay

Not Specified

Benefits

Not Specified

Benefit Details

Name

Tim Hovey

Title

Business Services Rep

Email

Not Specified

Phone

Not Specified

Address

107 Merrimack St
Lowell, MA 01852

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