Upskilling Navigator
Metro South/West Workforce Board Inc.

Job Order #: 17744209

Framingham, MA 01701

Full Time

37.5 hours per week

POSTED 9/28/2022

EXPIRES 3/31/2023

Job Description

Upskilling Navigators will support the recruitment, screening, and enrollment of MassHire Career Center customers into various upskilling training programs utilizing ARPA (American Rescue Plan Act)- funded training. Develop relationships and collaborate closely with training providers, Business Service Team, Career Advisors, Partner Agencies and others in the workforce development system.


- Provides program information, intake, assessments, testing, screening of referrals, and obtaining eligibility documentation for program participants.
- Responsible to provide outreach and marketing.
- Work with customers to identify potential training programs and assess customers suitability for the program to ensure enrollment readiness for various grant funded training programs.
- Understand regional strategy and training priorities for ARPA and CARES Act programming.
- Develop expertise on training providers in region and maintain knowledge and engage ARPA-funded training provider, including key programs, prerequisites, and training cycles.
- Assist MassHire customers in navigating local resources and provide referrals.
-Provide customers post placement support for CTI (Career Technical Initiative)  programs, and for other ARPA funded programs.
- Provide job placement assistance, which includes job development and working closely with the Business Services team to match customers to open job opportunities.
- Provide intensive case management and follow-up services
-Build relationships with participants to ensure customer engagement continues on a monthly basis.
- Arrange for supportive services and referrals as needed to partner agencies for wrap around and blending of services.
- Engage internal stakeholders for technical assistance and sharing best practice.
- Maintain thoroughness and accuracy in written case files, MOSES system, and documentation so that all program and contractual requirements are met
- May engage in focus groups, job fairs, meetings as required
- Other duties as assigned.


- Bachelor's degree in related field with two-years? experience and/or training involving career counseling, case management, recruitment, or counseling; or an equivalent combination of education, training, and experience.
- Two years of working in a career center or providing career development services to unemployed/underemployed adults or youth is highly desired.
- Experience in working with diverse populations is highly desired.
- Experience in public speaking and presentations is highly desired.
- Must possess and demonstrate excellent ?soft skills?:
- Developing and maintain effective working relationships with customers and coworkers
- Display empathy, compassion, respect, collaboration, reliability, and ingenuity
- Attention to detail
- Adaptability
- Ability to contribute to and work in a team environment
- Organizational and time management skills
- Outstanding communication skills, both verbal and written. Multi-lingual abilities are highly desired especially in Spanish or Portuguese
- Ability to document and maintain records in data base as well as paper files accurately and in a timely manner is required.
- Thorough knowledge of and experience with WIOA regulations, programs, guidelines, and administrative requirements is highly desired.
- Experience with building community partnerships and relationships among stakeholders is desired.
- Proven proficiency in Microsoft Office Suite is required; experience with database and report management is desired.

- Must be able to work in assigned locations throughout the region; the current full-service career centers are in Framingham and Norwood.
- Must be able to travel throughout the region for business purposes.
- Must perform additional work as assigned.

SALARY RANGE:         $51,316.39 - $68,305.40

How To Apply

HOW TO APPLY Qualified candidates should submit their resume and cover letter to . For more information about the MassHire Metro South/West Region visit


Norwood or Framingham Career Center
Framingham, MA 01701

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8:30 AM - 5:00 PM

Per Diem Position

Not Specified

Union Position





$51,316.00 - $68,305.00 per year


  • Major Medical
  • Prescriptions
  • Dental Insurance
  • Life Insurance
  • Vacation Leave
  • Sick Leave
  • Mileage Reimbursement
  • Paid Holidays
  • In-house Skill Training Programs

Benefit Details




Not Specified



Not Specified


Norwood / Framingham Career Centers
Framingham, MA 01701