Teller MAnager
T D Bank- Lowell

Job Order #: 17975472

Lowell, MA 01854

Full Time

40 hours per week

POSTED 11/7/2022

EXPIRES 2/5/2023

Job Description

Teller Manager
32 Mammoth Road,    Lowell, MA, 01854

Working Hours for this position:    40 hours including weekends
Position Description/Minimum Requiremnts:    Teller Manager leads and supports a team of service colleagues in achievement of a positive customer and colleague experience and provides day-to-day team leadership, work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining operational compliance in store cash controls and procedures as well as regulatory guidelines.
Job Description:
Leads all activities related to the Teller line from Operations to sales and servicing; including Teller Coaching and performing effective lobby leadership
Leads a team in completing day-to-day processes/transactions/activities, involving multiple steps and systems
Requires knowledge and understanding of a range of products and services, processes and systems in a set of focus areas, where transactions could be characterized by low to moderate risk
Responsible for Vault Management, including the auditing, reporting, and balancing of the Store Currency and transactions. Manages the Store currency levels, tracks currency shipments and deliveries
Requires process management knowledge and a good understanding of the business and operational function areas supported as they lead the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and colleague safety
Engages Customers, assesses needs, responds by providing service(s) or guidance
Closely monitors workflows, prioritizing tasks and delegating duties and responsibilities and work focus time horizon is generally short term
Coaches Teller team on financial transactions, customer experience, effective referral opportunities
Plans, organizes and coordinates the activities for own area and resolves operational issues
Manages team requiring workforce to decision on acceptable level of risk ? specifically low risk potential (loss/reputational) transactions and/or requests
Provides decision making authority of issues managed generally limited to non-standard issues or exceptions
Provides leadership on day to-day issues on the Teller line, determining the most appropriate course of action for resolution, or escalates as required
Leads by example and coaches Teller team on achieving individual performance metrics
Partners with Store Leadership to achieve both store and individual performance metrics
Ensures accurate use of all equipment by staff
Job Requirements:
Undergraduate degree preferred and/or
2+ years of relevant experience
Excellent organization, interpersonal and communication skills
Sound judgment in decision making and problem solving
Demonstrated knowledge of Banking Compliance Regulations
Required Education:    Undergraduate degree preferred and/or 2+ years of relevant experience
Minimum Pay:    $21.25
Maximum Pay:    $24.00
Job Status:    Full Time
Benefits:    401k, Retirement Plan, Short/Long Term Disability, Dental, Major Medical, Vision, Life Insurance, Sick Leave, Vacation
Email resume to Marianne.Segool@MasshireLowellCC.com and complete online application as well.

How To Apply

Email resume to: Marianne.Segool@MAssHireLowellCC.com and complete online application

Address

32 Mammoth Rd
Lowell, MA 01854

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Shift

First

Not Specified

Per Diem Position

Not Specified

Union Position

No

Apprenticeship

No

Pay

$21.25 - $24.00 per hour

Benefits

  • Major Medical
  • Vision Insurance
  • Dental Insurance
  • Life Insurance
  • Retirement Plan
  • 401K
  • Vacation Leave
  • Sick Leave
  • Short Term Disability Leave
  • Long Term Disability Leave

Benefit Details

Name

Masshire Lowell Career Center

Title

Not Specified

Email

Marianne.Segool@MAssHireLowellCC.com

Phone

Not Specified

Address

107 Merrimack St
Lowell, MA 01852

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