Job Description

Job Title:    Customer Service Representative
Number of Positions:    5
Job Location: Street Address:    3 Highwood Dr
Job Location: City, State, Zip:    Tewksbury MA
Working Hours for this position:    40
Position Description/Minimum Requiremnts:    If you want to work in the growing Service industry, you might be the Customer Service Representative Robert Half is looking for to build solid customer relationships. We could have an excellent career opportunity for you, if you are an articulate and highly-skilled Customer Service Representative. This could be the Tewksbury, Massachusetts Customer Service Representative position you're looking for, if you're available for a short-term contract / temporary engagement. If you're at your best when working in a dynamic, rapidly-changing call center, this could be the position for you.
Key responsibilities
- Receive and place telephone calls
- Be a part of business development by actively cross-selling and referring customers
- Give exceptional customer service in a timely fashion
- Field and send out send written business correspondence
- Positive attitude and an engaging businesslike approach
Requirements Of the Position:
- Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
- 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
- Strong communication and social skills
- Call Center Customer Service experience desired
- Knowledge of Computer Data Entry
- Basic knowledge in computer software programs and office equipment
- Comfort and confidence when interacting with internal and external partners and clients/customers
- Microsoft Office experience preferred
- Experience performing extensive research to resolve complex customer inquiries
- Strong customer service and office administrative skills
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!
Minimum Pay:    17.00
Maximum Pay:    20.00
Job Status:    Full Time
Benefits:    Dental, Major Medical, Vision

Email resume to Marianne.Segool@MassHireLowellCC.com and be prepared to make an online application too.