Job Description

Jeanne D'Arc Credit Union offers competitive wages, excellent benefits, a pleasant working environment, and the opportunity for career growth and advancement. We count on our valued workforce to be professional, provide exceptional member service, and help our members make smart financial choices.

Come join our team as a Collector, where under the direction of the Collections Supervisor, you will be responsible for the collection of past due and charged-off accounts. Collection efforts include, but are not limited to, pursuing delinquent accounts through regular phone contact and mail, as well as any other means necessary and appropriate to collect monies owed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Contacts delinquent members by phone and mail, as well as any other means necessary and appropriate to collect monies owed. Advises and counsels on necessary actions and strategies for debt repayment. Takes appropriate action to bring the account current, including creating an individualized payment plan.
Negotiates payment in full, payment plans, or settlement on the account.
Maximizes the collection and/or recovery of Credit Union assets from delinquent or charged-off loans.
Sets up and maintains accurate files and reports on all collections activity.
Stays current on collection process knowledge and trends in loan underwriting that contribute to delinquent/charged-off loans.
Monitors payment plans.
Makes recommendations on ways to improve work processes.
Analyzes the financial situation of delinquent borrowers and recommends recovery efforts, including the repossession of collateral when arrangements to bring the loan current are unsuccessful.
Performs other job-related duties as assigned.

Qualifications
One year of related experience in collections or banking is required. High school diploma or equivalent is required or an equivalent combination of education and experience.

How To Apply

Please email your resume to thavrith.thao@masshirelowellcc.com for consideration