Associate Field Service Engineer
Kelly OCG

Job Order #: 18587380

Lowell, MA 01851

Full Time

40 hours per week

POSTED 3/7/2023

EXPIRES 6/5/2023

Job Description

Company Overview:
For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis.
Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer.
At SCIEX, you?ll find a rewarding role that amplifies your impact on the world and helps you realize life?s potential.

Job Description:
The Associate Field Service Engineer is responsible for conducting service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.  Diagnoses system failures and determines most cost-effective solution.
This position is part of the Field Technical Service, Region 9, located in Boston, MA and this position will be remote.  
The territory covers: Cambridge, Maine and primarily the greater Boston, MA, vicinity.
In this role, you will have the opportunity to:
Develop knowledge of applicable products, customer support, and technical skills vital to perform high-quality preventative maintenance and troubleshooting of instruments.
Mentors or assists with preventative maintenance, installation, and repairs, and independently as ability improves.
Diagnoses system failures and determines most cost-effective solution.  Escalates complex issues to greater level of technical support or quality reporting system.
May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.
Completes administration duties (logging service activities, expense reporting, inventory).
Learn and troubleshoot and implement problem-solving procedures.
The essential requirements of the job include:
Preferred Associate?s degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) and ideal if majored in Life Sciences, Chemistry, or Engineering.  3+ years? experience required.
Maintain valid Driver's License and Meet Vendor Credentialing requirements.
Must be able to travel up to 50%+ domestic travel by vehicle to customer?s sites.  Some overnight travel by airplane is required for training.
Move equipment up to 50 lbs.
It would be a plus if you also possess previous experience in:
Preferred background in Mechanical and/or Science background.
Experience in trouble shooting procedures and providing quality Customer Service.
Exposed to moving parts and electricity that require safety protocols.
At Sciex we believe in designing a better, more sustainable workforce.
We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.
This position is eligible for a remote work arrangement in which you can work remotely from your home.
Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Sciex can provide.

How To Apply

For more information email


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107 Merrimack St
Lowell, MA 01852