Family Services Worker
CTI - Head Start/Early Learning Center

Job Order #: 18875284

Lowell, MA 01852

Full Time

40 hours per week

POSTED 4/26/2023

EXPIRES 7/25/2023

Job Description

The Family Service Worker is responsible for providing entry level case management to clients and their families. The Family Service Worker works closely with families and classroom staff to promote family engagement and school readiness.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

Welcome families into the program via Parent Orientation and Enrollment Meetings and encourage parents to become engaged in the program?s decision-making process through participation on the Policy Council, Parent Committee, classroom activities and training opportunities
Complete intake and needs assessments with each family, which may involve a broad range of areas including housing, finance & budgeting, employment, education, food& nutrition, school & daycare, legal issues, health, parenting, and daily living skills.
Maintain the structure and policies of the program through orientation of participants by reviewing program rules, policies, and case management visits.
Complete home visits with assigned families at least semi-annually
Interview and evaluate clients to formulate Individualized Family Partnership Agreements based on Program requirements. Work closely with families to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process
Establish, evaluate and monitor goals for clients linked to measurable outcomes. Work collaboratively with interdisciplinary team of collateral providers and partners to ensure coordination of services.
Advocate on behalf of clients.
Provide support, referrals, and guidance to parents for themselves and their children.
Work closely with classroom staff to promote school readiness for assigned children and families
Plan and facilitate Parent Committee meetings
Recruit children and families to participate in the Early Learning Program or School Age, including children with diagnosed disabilities
Monitor child attendance in accordance with attendance procedures and support families to maintain consistent attendance
Gather and maintain child and family health and other documentation to comply with Head Start/EEC mandates
Assist families with transitions into and out of Head Start, and into other educational and childcare settings
Maintain accurate case records by documenting all services rendered including up to date case notes, telephone contact logs and referrals. Enter required data into the agency databases with reporting as required.
Provide emergency response management to address any crises or safety issues that may arise.
Integrate a DE&I lens in all activities, encourage colleagues to engage in DE&I work, and contribute to our mission of building a more diverse, equitable, and inclusive organization for our employees, clients, and partners; requires ongoing investment in a personal and professional journey to understand identity and address unconscious bias, power, and privilege.

Successful candidate will possess:
1-2 years? experience in human services or early education.
Experience working with parents and/or young children preferred.
Proficiency in Spanish, Portuguese, Khmer or Arabic preferred.
Desire to work with low income, culturally diverse, and at-risk families and individuals.
Excellent Customer Service, organizational, interpersonal, oral and written communication skills.
Ability to manage multiple priorities and work in a fast-paced environment.
Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up CTI?s clientele
Proficient computer skills required in basic computer software and data collection systems.
CORI/DCF review prior to employment.

How To Apply

For more info or to apply, email


126 Phoenix Ave
Lowell, MA 01852

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Benefit Details

Casual work environment 4 weeks of Paid Time Off Medical Dental Vision Paid Life Insurance Tuition reimbursement 12 paid holidays Paid sick leave Career advancement and professional development 5% contribution to your 401K whether you participate on your own or not. Great co-workers and a great mission with an outstanding Community Action Agency


Timothy Hovey


Business Services Rep


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107 Merrimack St
Lowell, MA 01852