Job Description

Client Services Representative

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 500 employees dedicated to reducing barriers and creating opportunities for low income individuals and families.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

Casual work environment
4 weeks of PTO
Medical
Dental
Vision
Paid Life Insurance
Tuition reimbursement (for degreed programs)
12 paid holidays
Paid sick leave
Career advancement and professional development
5% contribution to your 401K whether you participate on your own or not.
Great co-workers, a supportive environment and a great mission with an outstanding Community Action Agency
We are seeking a Client Services Representative on a full time basis to process fuel assistance applications for new applicants including conducting application interviews.

Responsibilities include:

Conducting recertification of income and calculating client benefit amounts;
Determine acceptable document verification while supporting families with appropriate referrals for other needs.
Processing client applications for re-certifications following all funding source protocols and/or regulations; compiling required statistics and maintaining client records for audit purposes.
Reviewing and troubleshooting client issues
Educating clients on available programs
Advocating for clients
Performing reception duties such as answering phone calls, scheduling appointments, greeting clients and other clerical duties.
Integrate a DE&I lens in all activities, encourage colleagues to engage in DE&I work, and contribute to our mission of building a more diverse, equitable, and inclusive organization for our employees, clients, and partners; requires ongoing investment in a personal and professional journey to understand identity and address unconscious bias, power, and privilege.
Qualifications include:

High School Diploma or equivalent
One year office experience with telephone and data entry preferred
Knowledge and experience working with low income, elderly and culturally diverse families
Excellent written and oral communication skills, customer service skills and organizational skills
Ability to work independently and as a team in a fast paced, detail oriented environment
Night and weekend work may be required as needed
Ability to pass a CORI background check.
Bi-lingual skills (English/Spanish and English/Khmer) preferred.
Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up CTI?s clientele.