Job Description

Housing Representative - Program Representative

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 500 employees dedicated to reducing barriers and creating opportunities for low income individuals and families.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

Casual work environment
4 weeks of Paid Time Off
Medical
Dental
Vision
Paid Life Insurance
Tuition reimbursement
12 paid holidays
Paid sick leave
Career advancement and professional development
5% contribution to your 401K whether you participate on your own or not.
Great co-workers and a great mission with an outstanding Community Action Agency
37.5 hour work week
As part of the Rental Assistance team, the Housing Representative - Program Representative provides information and assistance to rental assistance program participants with regards to eligibility and program requirements.

If you have worked in customer service in fast paced environments that require strong attention to detail and good time management skills, then this job is for you! Training will be provided to candidates that have the willingness to learn and make a difference in people?s lives.

The ideal candidate for this role will have the following:

High School Diploma or Equivalent.
Excellent customer service and communication skills.
Strong organizational skills, timeliness and accuracy are skills essential to this position.
Good attention to detail.
Strong sense of urgency and time management skills.
Ability to multitask efficiently.
Basic computer skills.
High School Diploma or equivalent. Bachelor?s degree in a related field preferred.
2+ years of related experience preferred.
Desire to work with low income, culturally diverse, and at-risk families and individuals.
Ability to maintain confidentiality.
Ability to meet deadlines and work under pressure.
Bi-lingual skills (English/Spanish or English/Khmer) preferred.
Familiarity with housing regulations is a plus.
Responsibilities include:

Communicate with clients by telephone, email or in person to provide information about services available or to handle any concerns.
Screen client inquiries for eligibility.
Check to ensure that appropriate changes were made to resolve client concerns:
Re-certifications/Lease-ups
Annual and interim income adjustments
Changes in family composition/Change of address
Move-outs/Transfers/Inspections
Maintaining client caseload as well as appropriate documentation ensuring compliance with program regulations.
Explain program requirements, regulations and procedures to applicants, participants and owners.
Must have evidence of full COVID-19 immunization or must request and receive approval for a religious or medical exemption.