Job Description

WIC Program Assistant

Starting pay $19.99 per hour

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 400 employees dedicated to reducing barriers and creating opportunities for low income individuals and families.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

Casual work environment
4 weeks of Paid Time Off
Medical
Dental
Vision
Paid Life Insurance
Tuition reimbursement
12 paid holidays
Paid sick leave
Career advancement and professional development
5% contribution to your 401K whether you participate on your own or not.
Great co-workers and a great mission with an outstanding Community Action Agency
37.5 hour work week
CTI?s WIC Program Assistant will be part of a team that is focused on helping families to meet their nutrition goals. This individual will perform income assessment and certification, issue benefits for healthy foods and support family needs through referrals.

Perform reception duties such as:

Answer and direct phone calls and emails.
Provide referrals to other health and social services.
Screen applicant inquiries for eligibility.
Manage appointment scheduling/rescheduling including reminder phone calls.
Greet and triage participants to appropriate staff.
Oversee flow of applicants/participants in waiting area.
Complete in-reach and QA reports as assigned.
Clerical duties as required.
Integrate a DE&I lens in all activities, encourage colleagues to engage in DE&I work, and contribute to our mission of building a more diverse, equitable, and inclusive organization for our employees, clients, and partners; requires ongoing investment in a personal and professional journey to understand identity and address unconscious bias, power, and privilege
Follow all protocols and/or regulations for processing applicants/participants for (re)certification including:

Verification of identity, income, residency, and participant category. Complete data entry for (re)certification.
Educate and/or explain participant?s rights and responsibilities, authorized representatives, WIC foods, and using the WIC card at authorized vendors.
Referrals to MassHealth, Supplemental Nutrition Assistance Program (SNAP), and Transitional Aid to Families of Dependent Children (TAFDC) programs as well as other health and human service programs.
Provide notification for end of certification, missed benefits, and/or ineligibility to receive WIC benefits.
Oversee benefit issuance for prescribed food prescription including:

(Re)issuing of food/formula prescription benefits.
Security of WIC Card stock.
Qualifications include:

High School Diploma or equivalent
One year?s general office experience with proficient computer skills
Experience in health care or community facility preferred.
Bilingual skills English/Khmer or English/Spanish desired.
Availability to work at multiple WIC sites and during program clinic hours, as needed; clinic hours including Wednesday evenings until 7:00PM and possibly 2 Saturday's/month 9:00AM - 2:00PM.
Full-time, in-office position
Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up CTI?s clientele.