Business Services Rep- WIOA
Metro South/West Workforce Board Inc.

Job Order #: 19804288

Framingham, MA 01702

Full Time

37.5 hours per week

POSTED 10/16/2023

EXPIRES 1/14/2024

Job Description

-Develops, fosters, and maintains relationships with the region's employers to promote and connect the MassHire MSW Career Center customers to the full array of services which it provides to businesses and job seekers.
-Maintain an active knowledge and understanding of Career Center existing employer partnerships, while generating new employer contacts and business community partnerships through standard outreach efforts including, but not limited to, phone/email outreach, labor market research, networking, social media, and more.
-Work closely with both Career Advisers and other Business Service Representatives to:
  -Identify new job opportunities for a diverse population of Job Seekers enrolled in WIOA Dislocated Worker, Adult, and other assigned   grants through the State of Massachusetts.
  -Use regional labor market information, employer feedback and previous experience to coach job seekers in the job search process   including employment trends, active hiring sectors, interview assistance and new career center employer partners.
  -Customer and Employer follow up from beginning to end of the hiring process.
  -Develop On-the-Job Training Opportunities with employers for the enrolled customers this position is working with.
-Utilize MassHire Career Center systems to maintain and track all services provided to employers and job seekers in the commonwealth.
  -Maintain and update job and employer data banks of information; client records related to job development, events, job fairs and  placement activities; and maintain employer records related to job opportunities, placement activities and participant job retention.
  -Maintain a comprehensive resume database of job seekers.
  -Prepare and present reports of activities and accomplishments.
-Works with the Businesses Services Employer Engagement team to create events and facilitate opportunities for employers to host and conduct recruitments, career fairs, and industry briefings.
-Functions as knowledgeable resource for employers, providing technical assistance and strategies for solutions to problems and issues with workforce needs such labor market information, tax incentives for hiring, recruitment assistance, and referrals to regional and state resources including Bizworks
-Effectively communicates new employer and workforce partner needs with Business Services Team to "hand-off" delivery of services.
-Conducts follow up with employers to determine successful outcomes.  
-Perform additional duties as required.

-Bachelor's degree in Public Administration, Human Services, Business Management, or related fields at a minimum.
-Three or more years of experience in workforce development, recruitment, economic or business development, marketing, customer service or related fields.
-Strong time management and organizational skills.
-Demonstrated ability to establish and deliver high level of employer (customer) service/satisfaction with both internal and external employer (customers).
-Proven ability to establish and maintain effective working relationships job seekers, across multiple industry sectors and employment backgrounds.
-Proven proficiency in Microsoft Office Suite and experience with database and report management, demonstrated ability to operate corporate social media accounts while leveraging it as a tool for lead generation, promotions, and new employer (customer) outreach.
-Thorough knowledge, experience, and management of the WIOA regulations, programs, guidelines, and administrative requirements is highly desired. Experience with other federal or state workforce related programs is a strong plus.
-Ability to read, analyze, and interpret business or legal documents such as WIOA policy and informational issuances or standard operating procedures.
-Excellent written and verbal communication skills, including public speaking and delivering presentations

How To Apply

Please email the MassHire Metro South/West Career Centers your resume and coverletter to


39 Grant St
Framingham, MA 01702

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8:30 AM - 5:00 PM

Per Diem Position

Not Specified

Union Position





$51,316.39 - $68,305.40 per year


  • Major Medical
  • Prescriptions
  • Dental Insurance
  • Life Insurance
  • Retirement Plan
  • Vacation Leave
  • Sick Leave
  • Mileage Reimbursement
  • Paid Holidays
  • In-house Skill Training Programs

Benefit Details




Not Specified



Not Specified


39 Grant St
Framingham, MA 01702