Customer Service Representative
Nova Biomedical Corp.

Job Order #: 20314978

Billerica, MA 01821

Full Time

40 hours per week

POSTED 1/22/2024

EXPIRES 4/21/2024

Job Description

Nova Biomedical is hiring a Customer Service Representative (TEMPORARY) at our Lexington Rd, Billerica, MA Facility. The hours are 9:30 A.M - 6:00 P.M. This position will be responsible for processing and managing customer orders and returns (RMAs) providing delivery dates, issuing credit requests, and creating new customer accounts. Other responsibilities include:

-    Communicate with customers via phone and email
-    Have a customer-centric mindset and see situations from the customer's point-of-view
-    Meet individual goals and contribute to team goals
-    Process orders received via email and EDI in SAP
-    Provide customers with product, pricing, and availability information
-    Process credit cards
-    Satisfy customer requests for price quotations
-    Create new customer accounts in SAP
-    Resolve customer issues

Qualifications:
-    Excellent communications skills are a must
-    Fluency in English
-    Computer literacy
-    Knowledge of Microsoft product suite
-    Previous SAP experience preferred

Education/Experience:
-    High school diploma
-    2-3 years of related office or customer service experience

At Nova Biomedical, we practice our core values of mutual respect, honesty, and integrity throughout the company. With a strong sense of family in the workplace, we are proud that one third of all our employees have been with us for over 10 years.


How To Apply

Please email your resume to thavrith.thao@masshirelowellcc.com for consideration

Address

39 MANNING Road
Billerica, MA 01821

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Shift

First

Not Specified

Per Diem Position

Not Specified

Union Position

No

Apprenticeship

No

Pay

Not Specified

Benefits

  • Benefits Unknown

Benefit Details

Name

Thavrith Thao

Title

Business Services Representative

Email

thavrith.thao@masshirelowellcc.com

Phone

978-805-4875

Address

107 Merrimack Streer
Lowell, MA 01852

Website

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