Job Description

Nova Biomedical is hiring a Customer Service Representative (TEMPORARY) at our Lexington Rd, Billerica, MA Facility. The hours are 9:30 A.M - 6:00 P.M. This position will be responsible for processing and managing customer orders and returns (RMAs) providing delivery dates, issuing credit requests, and creating new customer accounts. Other responsibilities include:

-    Communicate with customers via phone and email
-    Have a customer-centric mindset and see situations from the customer's point-of-view
-    Meet individual goals and contribute to team goals
-    Process orders received via email and EDI in SAP
-    Provide customers with product, pricing, and availability information
-    Process credit cards
-    Satisfy customer requests for price quotations
-    Create new customer accounts in SAP
-    Resolve customer issues

Qualifications:
-    Excellent communications skills are a must
-    Fluency in English
-    Computer literacy
-    Knowledge of Microsoft product suite
-    Previous SAP experience preferred

Education/Experience:
-    High school diploma
-    2-3 years of related office or customer service experience

At Nova Biomedical, we practice our core values of mutual respect, honesty, and integrity throughout the company. With a strong sense of family in the workplace, we are proud that one third of all our employees have been with us for over 10 years.