Security Guard
Critical Incident Management

Job Order #: 20316566

Tewksbury, MA 01876

Part Time

10 hours per week

POSTED 1/23/2024

EXPIRES 4/22/2024

Job Description

JOB TITLE: Security Office (Hospitality/Entertainment)

DEPARTMENT: Security Operations

REPORTS TO: Site Supervisor

CLASSIFICATION: Non-Exempt (Hourly)

HOURS PER WEEK: 10 (Overtime Eligible)

Friday & Saturday Evenings: 7p - 12a


ABOUT THE ROLE

As a security officer in the Hospitality/Entertainment Services industry, you would be responsible for access control, de-escalation of incidents, loss prevention, incident response, customer service, visitor management, surveillance, incident reporting, compliance with regulations, and ongoing training to maintain a safe and secure environment for guests, visitors, and patients.

ROLE RESPONSIBILITIES:

- Access control: Controlling access to the premises by verifying identification, checking credentials, and maintaining a log of visitors, guests, or patients entering or leaving the facility. Enforcing access control policies and procedures to prevent unauthorized access.

- De-escalation of incidents: Effectively de-escalating incidents involving guests, visitors, or patients who may be agitated, upset, or engaging in disruptive behavior. Utilizing conflict resolution techniques, active listening, and empathy to calm situations and diffuse potential conflicts.

- Loss prevention: Preventing theft, vandalism, or other losses by monitoring and patrolling designated areas, conducting security inspections, and identifying and addressing potential security risks or vulnerabilities. Deterring and addressing shoplifting, employee theft, or other security breaches through surveillance and other loss prevention measures.

- Incident response: Responding to incidents such as medical emergencies, disturbances, or security breaches in a prompt and effective manner. Coordinating with emergency services, following established protocols, and providing first aid or assistance as needed.

- Customer service: Providing exceptional customer service to guests, visitors, or patients by greeting and assisting them in a courteous and helpful manner. Responding to inquiries, providing information, and addressing concerns or issues professionally and promptly.

- Visitor management: Managing visitor access and registration, issuing visitor badges, and ensuring compliance with visitor policies and procedures. Monitoring and documenting visitor activity and addressing any breaches or discrepancies.

- Surveillance: Utilizing surveillance equipment, such as cameras or monitoring systems, to observe and monitor activity in designated areas to detect and prevent security breaches, theft, or suspicious behavior.

- Incident reporting: Maintaining accurate and detailed written records of incidents, observations, and other relevant information. Writing incident reports, completing logs, and documenting incidents in a timely and thorough manner for investigative, legal, or operational purposes.

QUALIFICATIONS AND SKILLS:

- 1+ years of experience as a Security Officer or Security Guard

- High school diploma or equivalent

- Knowledge of access control and security equipment

- Familiarity with report writing

- Communication and observation skills

PREFERRED QUALIFICATIONS AND SKILLS

- Valid Driver?s License

- De-Escalation Training

How To Apply

If Interested please email timothy.hovey@masshirelowellcc.com

Address

1 Main St
Tewksbury, MA 01876

Get Directions

Shift

Second

7:00 PM - 12:00 AM

Per Diem Position

No

Union Position

No

Apprenticeship

No

Pay

$17.00 per hour

Benefits

  • Major Medical
  • Vision Insurance
  • Dental Insurance
  • 401K
  • Sick Leave

Benefit Details

Name

Timothy Hovey

Title

Business Services Rep

Email

info@criticalincidentmgt.com

Phone

Not Specified

Address

107 Merrimack St
Lowell, MA 01852

Website

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