Bilingual Medical Cust Svc Spec
Robert Half Staffing

Job Order #: 20362243

Methuen, MA 01844

Full Time

40 hours per week

POSTED 1/31/2024

EXPIRES 4/30/2024

Job Description

Bilingual Medical CSR
Dracut MA, & Methuen MA
$20-22/hr
Hours 9-6pm

**** MUST BE BLINGIUAL IN SPANISH / ENGLISH ****

Join our dynamic team as a Customer Support Center Representative under the supervision of the Customer Support Center Supervisor. In this role, you will perform all functions necessary to ensure efficient and professional handling of calls, promoting overall customer satisfaction. As a key liaison between callers and the health Center, you'll direct calls to the appropriate departments and contribute to onboarding, training, quality assurance, and increased employee engagement.

Job Responsibilities and Performance Standards:
1.    Create a positive and supportive work environment for Customer Support Representatives.
2.    Assist in maintaining phone statistics to keep the abandoned rate below 10% for both operations and nursing.
3.    Update your own knowledge and skills, incorporating new learning into day-to-day practice.
4.    Routinely audit OneNote and alert Supervisor/Manager of any updates needed.
5.    Assist Customer Support Center Team Leads with the orientation and training of new staff members.
6.    Promptly answer all incoming calls in a polite and professional manner, prioritizing confidentiality and customer service.
7.    Screen calls to determine if the CSR can assist patients, take messages, or transfer calls to specific departments for resolution.
8.    Verify and update patients' demographics and insurance coverage before scheduling appointments. Refer patients with insurance issues to New Patient Intake Coordinators for assistance.
9.    Collect email addresses from all patients and register them in the patient portal.
10.    Check patients' appointment history to ensure scheduled appointments are still needed.
11.    Create new patient accounts if the patient's insurance is in network and schedule appropriate appointments.
12.    Properly schedule appointments using Call Handling protocol and follow appointment scheduling protocol using the OneNote document. Review appointment details with callers.
13.    Inform callers to arrive 15 minutes before their scheduled appointments and bring necessary items.
14.    Correctly communicate non-urgent nursing messages to the nursing team via EMR.
15.    Complete Internal Patient Transfer forms in Connect for PCP changes or transfers of care.
16.    Notify appropriate staff of patients' late arrivals and follow cancellation and rescheduling procedures.

Email resume to Marianne.Segool@MassHireLowellCC.com

How To Apply

Please email your resume to marianne.segool@masshirelowellcc.com for consideration

Address

Address Not Available
Methuen, MA 01844

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Shift

First

8:00 AM - 5:00 PM

Per Diem Position

Not Specified

Union Position

No

Apprenticeship

No

Pay

$20.00 - $22.00 per hour

Benefits

  • Benefits Unknown

Benefit Details

Name

MassHire Lowell Career Center

Title

Not Specified

Email

marianne.segool@masshirelowellcc.com

Phone

Not Specified

Address

107 Merrimack Street
Lowell, MA 01852

Website

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