Shift Lead

Job Order #: 20373267

Lowell, MA 01851

Full Time

40 hours per week

POSTED 2/2/2024

EXPIRES 5/2/2024

Job Description

-    Opens and closes the store in the absence of store management, including all required
     systems start-ups, required cash handling, and ensuring the floor and stock room are ready for
     the business day. Responsible for opening back door of store for deliveries.
-    Completes product returns, order voids, customer refunds, cash drops to the safe, and
     provides change as requested to cash registers.
-    Models and delivers a distinctive and delightful customer experience.

Customer Experience
-    Engages customers and patients by greeting them and offering assistance with products and
     services. Resolves customer issues and answers questions to ensure a positive customer
-    Models and shares customer service best practices with all team members to deliver a
     distinctive and delightful customer experience, including interpersonal habits (e.g., greeting,
     eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively,
     identifying needs, servicing until satisfied, etc.).

-    Responsible for holding store keys to open and close without management as necessary.
-    Assists with and coaches other team members to work with warehouse and vendor ordering
     process as the orders are created, reviewed, and received, including opening the backdoor for
     vendor deliveries.
-    Responsible and accountable for registering all related sales on assigned cash register,
     including records of scanning errors, price verifications, items not on file, price modifications,
     and voids.
-    Assists manager or assistant store manager in reviewing order exceptions on order release day
     and assists in reverse logistics (e.g., 1506, returns, empty package).
-    Assists manager or assistant store manager in evaluating and developing displays, including
     promotional, seasonal, super structures, and sale merchandise. Completes resets and
-    Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including,
     but not limited to, basic departments, stockroom, and overstock locations.
-    Assist with ensuring the Outdate program is followed with team members.
-    Responsible for basic department pricing and making daily price changes; ensures proper
     signage is displayed at the store to support accurate pricing of products. Ensures any
     additional pricing tasks related to local regulations and/or regulatory compliance programs are
     completed accurately and within the required time frame.
-    Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment
     as necessary or as requested.
-    Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition
     and appearance, including requesting store or system repairs as required in manager absence,
     or as requested by manager.
-    Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement
     as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For
     consumable items, assists in stock rotation, using the first in, first out method and restock outs.
-    Has working knowledge of store systems and store equipment.
-    Assist at Pharmacy out window as requested.
-    Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic
     beverages and tobacco products).
-    Responsible for bag checks of team members before leaving the store.
-    Complies with all company policies and procedures; maintains respectful relationships with
-    Completes special assignments and other tasks as assigned.

Training & Personal Development
-    Attends training and completes PPLs requested by Manager.
-    Obtains and maintains valid PTCB certification or pharmacy license as required by state.

How To Apply

Please email your resume to for consideration


54 Plain STREET
Lowell, MA 01851

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Per Diem Position

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Union Position





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  • Benefits Unknown

Benefit Details


Thavrith Thao


Business Services Representative





107 Merrimack Street
Lowell, MA 01852