Job Description

**This employee must be able to work onsite at least 3 days/week at a UKG office location**

Duties and Responsibilities:
Assist customers with the use and usability of our UKG Ready application
Diagnose, troubleshoot, and resolve issues while providing exceptional service
Provide help desk support of assigned cases including outbound call backs, e-mails, chat, and internal support tickets
Develop and maintain an intermediate level of knowledge of UKG Ready products
Document all interactions with accounts and create trail for others to follow
Use product knowledge and experience to resolve difficult tickets submitted by end-users while making use of problem-solving abilities
Provide timely, accurate, and complete responses to inquiries
Work both independently and as a part of a team
Participation in on-call rotations may be required to provide occasional after-hours support

How To Apply

If interested please email timothy.hovey@masshirelowellcc.com