Job Description

REPORTS TO:  Regional Manager

POSITION RESPONSIBILITIES: Essential Functions:
The overall mission of the Program Assistant (PA) is to recruit and enroll participants into the Senior Community Service Employment Program (SCSEP) and ensure their assignment at appropriate nonprofit or governmental agency training sites.  SCSEP is a Department of Labor funded workforce development training program for income eligible individuals 55 years or older.  Program participants must reside in Essex, Middlesex, Norfolk, Worcester, and Suffolk Counties in MA and in Coos, Grafton, Sullivan, Cheshire, Hillsborough, Rockingham, Strafford, and Carroll Counties in NH.

The PA has responsibility for assessment, placement and record keeping for all eligible and enrolled candidates.  The PA maintains positive relationships with referral agencies and organizations.  The PA maintains and develops relationships with agencies and organizations providing support and auxiliary services. In collaboration with the SCSEP team, the PA conducts strategic outreach and marketing to generate job listings and unsubsidized job placements.

Specific Responsibilities:
1.    To do outreach and serve as a liaison with staff at diverse community, human service, and
       governmental organizations.
2.    Provide outreach, information and intake to potential participants to determining eligibility for
       SCSEP programs. Follow-up as needed to recruit potential participants.
3.    Provide case management under the guidance of the Regional Manager or any designee to
       enrolled participants and training site supervisors.  Anticipate program adjustment factors,
       maintain contact with all related program staff members, and be proactive in checking in with
       participant about progress, attendance and individual concerns.
4.    Meet regularly with enrolled participants to discuss employment plans, provide counseling,
       job matching assistance, and help with unsubsidized job search.  Insure the participants
       develop resumes in timely fashion to market to employers and implement job search.
5.    Conduct job search activities in collaboration with Regional Manager.  Work with other PA staff
       to insure consistent quality and information for the SCSEP program.
6.    Produce timely and accurate paperwork which include employment plans, re-certifications,
       and other required documentation for continued enrollment in SCSEP.
7.    Track data and prepare reports for assigned enrollees and training sites as needed for
       program oversight and performance.  Other duties as requested.

Skills and Experience:
-    Experience with mature and low income populations
-    Minimum of five years of related work experience
-    Mature, enthusiastic; possess excellent communication and interpersonal skills
-    Able to build ongoing working relationships with diverse constituents
-    Demonstrate interviewing and assessment skills, teaching and/or training experience,
      knowledge of job search and employment programming
-    Good writing skills, attention to detail, possess organizational skills, and able manage multiple
      responsibilities
-    Flexible, good sense of humor, able to work as a team member
-    Must be computer literate, able to use the internet, familiar with on line job search tools