Job Description

Temporary Seasonal Opportunities:

We are hiring seasonal staff to assist during the tax filing season (approximately 6 months starting in January). Full-time and part-time schedules are available as follows: Full-time Monday through Friday 8:30am-4:30pm, part-time Monday through Friday 10:30am-4:30pm. These positions are hybrid with training conducted on site at 200 Arlington Street, Chelsea, MA.

Agency Overview:

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent.

Division Overview:

The Tax Administration Division is responsible for fostering voluntary compliance and narrowing the tax gap by identifying, educating, and auditing noncompliant taxpayers. The Tax Administration Division audits the tax returns of businesses and individuals filed, including sales/use, meals, rooms occupancy and special fuels, are subject to examination by the Tax Administration Division staff.

Duties & Responsibilities (Contact Center):

Respond to taxpayer telephone inquiries received on DOR's tax hotlines
Provide taxpayers with technical assistance by explaining state tax laws, rules, regulations, policies, etc.
Perform outgoing calls on delinquent accounts
Perform computer research by accessing taxpayers? account information and complete all casework/paperwork in accordance with Departmental policy
Preferred Qualifications (Contact Center):

Effective communication skills
Strong analytical skills
Ability to provide oral instructions over the telephone in a precise, understandable manner
Effectively follow written and oral instructions
Good writing skills
Ability to gather information by examining records/documents and through tactful questioning of individuals.
Exercises Sound judgment and discretion in handling confidential information
Prior experience working in a call center, or in the following fields: customer service, collections, and/or tax administration
Have strong computer skills with a strong knowledge of Microsoft Word and Excel

Duties & Responsibilities (Refund Fraud):

Respond to taxpayers telephone inquiries relating to correspondence received from The Department of Revenue
Provide taxpayers with technical assistance by explaining tax laws, rules, regulations and policies
Perform computer research by accessing taxpayers account information
Correspond in writing to taxpayers to obtain necessary documentation need to complete all case work/paperwork in accordance with Departmental policy
Preferred Qualifications (Refund Fraud):

Effective communication skills
Strong analytical skills
Ability to provide oral instructions over the telephone in a precise, understandable manner
Effectively follow written and oral instructions
Good writing skills
Ability to gather information by examining records/documents and through tactful questioning of individuals.
Exercises Sound judgment and discretion in handling confidential information
Have strong computer skills with a strong knowledge of Microsoft Word and Excel
Regular attendance is essential.  All applicants will be screened to ensure a history of adherence to the Commonwealth's tax filing and remittance laws, and a criminal background search will be conducted.  As employees of the Department of Revenue, candidates will be

Full job description here: https://massanf.taleo.net/careersection/ex/jobdetail.ftl?job=240007DP&tz=GMT-04%3A00&tzname=America%2FNew_York

How To Apply

If interested in applying please email Lisa at: lchakalos-ryan@mhmncc.com Join us for a virtual Information Session describing the job and what is needed to be considered for the position on: October 9th at 10:00-11:00am Email Lisa to register with your JobQuest ID# An online application will be needed as well to apply for the position.