Job Description

Jeanne D'Arc Credit Union offers competitive wages, excellent benefits, a pleasant working environment, and the opportunity for career growth and advancement.  We count on our valued workforce to be professional, provide exceptional member service and to help our members make smart financial choices.

Come join us as a Digital Channel Specialist where under the direction of the Digital Channel Officer, the Digital Channel Specialist carries out daily operations of all digital channel requests and supports the ongoing advancement of the Credit Union?s digital channel, including digital banking, digital account opening, and IVR. Requires a strong understanding of the digital services landscape and the ability to see things from the viewpoint of the member?s experience.

ESSENTIAL FUNCTIONS AND RESPONSIBLITIES:
-    Manages Digital Channel Support help desks to provide quality member service and prompt
     issue resolution.
-    Contribute to the development of the Digital Banking Services Roadmap to implement
     strategies to continuously advance digital services offerings, including implementing new
     features and functionalities, improving the member experience, building awareness of product
     and service offerings, and promoting adoption and usage.
-    Participates in projects that support digital services strategies and objectives, which are
     relevant & competitive. Such initiatives are aimed at implementing new digital offerings,
     streamlining processes, removing friction, and creating a seamless member experience.
-    Assist in the management of scheduled upgrades to all digital and payment platforms. Ensures
     functionality is tested, troubleshoots issues, and works with vendors to resolve issues timely.
-    Work in collaboration with the Digital Channel Officer in the development of vendor roadmaps
     of ongoing releases and product enhancements. Completes testing of any rollout strategies of
     new features and product offerings.
-    Foster digital services vendor relationships and work with them in the pursuit of implementing
     initiatives, resolving issues, and ensuring successful project outcomes.
-    Actively engages in vendor conferences, focus groups, industry events, and networks with
     other financial institutions.
-    Stay abreast of social trends, emerging technologies, disruptors, and digital platforms,
     maintaining a focus on using technology to enhance the member experience and streamline
     the movement of money.
-    Collaborates with peers across the Credit Union and participates in department or
     organization-level projects relative to the Digital Channel.
-    Performs other job-related duties as assigned.

Qualifications

KNOWLEDGE AND SKILLS
Experience:
-    One year to three years of similar or related experience.

Education:
-    A two-year college degree, or completion of a specialized certification or licensing, or
     completion of specialized training courses conducted by vendors, or job-specific skills acquired
     through an apprenticeship program.

Interpersonal Skills:
-    Work involves much personal contact with others inside and/or outside the organization for
     the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
     Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and
     tact in communication.