Job Description
IT Assistant
Answer questions and provide help to faculty and staff via e-mail, telephone or in person.
Install, manage, support and maintain the entire school computer network of Windows and Mac OS X clients, servers, printers, switches, routers, etc. including Microsoft Office Professional, web browsers, MS Outlook, and education software
Manage, update and maintain Internet firewall, virus detection, content filtering software, data backup, and disaster recovery
Provide IT support services to staff: troubleshoot and resolve all computer hardware, software and network problems
Set up and troubleshoot phone systems
Coordinate and monitor technology-related construction activities during school expansions
Maintain inventory of all technology in the school
Design and maintain the school's website
Provide feedback for computer and peripheral purchases
Coordinate service requests with local market vendors, primarily telephone and cabling
Assist with and/or deliver end-user training for MS Windows, MS Office and school administration applications
Develop technical skills and to learn to resolve more complex problems over time
EXPERIENCE/QUALIFICATIONS:
Knowledgeable in Microsoft Windows 10 and above, Microsoft Office, various X Windows clients, FileMaker, various anti-virus products, internet and web application, file administration, network connectivity issues, TCP/IP troubleshooting and other Ethernet/Remote Access issues
Strong organizational, customer service and interpersonal skills
Ability to learn and support new applications quickly
2-4 years of experience in a help desk or call center support position.
If Interested, email resume to timothy.hovey@masshirelowellcc.com
How To Apply
If Interested, email resume to timothy.hovey@masshirelowellcc.com