Job Description

QUALIFICATIONS:
-    An Associates degree in Computer Science or related technical field preferred.
-    Experience in a IT/technical support environment preferred
-    Knowledge of Windows, Chrome OS, Android iOS and other operating systems
-    Experience troubleshooting hardware and software in a multi-user, multi-OS environment
-    Experience in help desk or support service in an educational environment preferred
-    Dedicated, self-motivated individual with a strong work ethic who can perform tasks with little
     or no supervision who maintains a proactive attitude when establishing relationships among
     district personnel
-    Strong time management skills with the ability to prioritize tasks and give attention to detail
-    Ability to communicate clearly and concisely in both oral and written form in a customer
     service based environment

POSITION SUMMARY:
-    The Technology Support Technician is an entry level position that will perform on-site technical
     work to install and maintain computer equipment, network and software applications
     throughout the district.
-    The Technology Support Technician will respond to help-desk requests, diagnose and repair
     devices, distribute and set up new equipment and install software as required.
-    Work is performed on all district computers, printers, copiers, SMART Boards, and other
     technology equipment used in the educational environment.
-    Reliable transportation is necessary as work will occur in school buildings throughout the
     district with the requirement to occasionally transport equipment between school buildings.
-    REPORTS TO:Director of Finance and Operations

DUTIES AND RESPONSIBILITIES:
-    The duties and responsibilities listed below are intended only as an illustration of the various
     types of work that may be performed. The omission of specific statements of duties does not
     exclude them from the position if the work is similar, related or a logical assignment to the
     position.
-    Repairs and performs maintenance on computer equipment and related peripherals.
-    Diagnose and resolve computer hardware, software and network problems.
-    Unboxes, connects, installs & images new computers and other hardware.
-    Relocate computer hardware, peripherals and equipment as needed.
-    Assists staff and students in educational and business software applications such as Google
     Workspace and Microsoft Office Suite
-    Assists teachers in the use of technology including hardware, e-mail, software, and other
     applications
-    Maintain accurate records of inventory.
-    Analyze and resolve technology issues using logic and creativity, exhibiting a commitment to
     seeing the problem through to resolution.
-    Process technology requests and ensure issues are resolved or escalated in a timely manner.
-    Respond to questions and resolve problems for users in person, via telephone and/or via
     remote access.
-    Works with the Network Manager in assisting with network maintenance and installation.
-    Works with the Network Manager and Technology Integration Specialists to oversee the
     acquisition, distribution, setup, and general maintenance of all technology equipment and
     software.
-    Evaluate end-user needs and provide training as needed.
-    Work cooperatively with end-users to detect and resolve problems.
-    Communicate with district IT personnel and software/hardware vendors to resolve end-user
     problems.
-    Performs all other duties as assigned by the Director of Finance and Operations, in conjunction
    with the Network Manager, or Technology Integration and Support Specialist.
-    Other duties as assigned by the Superintendent or his/her designee
-    TERMS OF EMPLOYMENT: Full-time, 40 Hours per week, Twelve (12) month work year
-    EVALUATION: Performance will be evaluated annually

Education
-    Associates Degree in Computer Science or related technical field preferred.