Job Details

Company / Job Location

Company Name:

Florence Bank

Job Location:
85 Main St
Florence, MA 01062

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location

Job Specs

Duration: Full-Time, over 150 Days

Shift: First

Per Diem Position: No

Work Hours: Not Specified

Hours Per Week: 37

Union Position: No

Apprenticeship : No

Pay

Min Pay: $12.75

Max Pay: Not Specified

Pay Unit: Week

Pay Details:
Pay details will be discussed at time of hire.

Benefits

Major Medical
Prescriptions
Dental Insurance
Life Insurance
Retirement Plan
401K
Vacation Leave
Sick Leave
Paid Holidays
Short Term Disability Leave
Long Term Disability Leave

Benefit Details:
Not Specified

Job Title: Senior Teller/CSR

Job Number: 14314978

Status: Open

Post Date: 12/07/2020

Close Date: 02/07/2021

Description

Position Summary: Handles various customer transactions in a courteous, professional, and accurate manner, while demonstrating exceptional customer service; provides daily support to the Teller Operations Manager, and support/direction to the tellers to ensure efficient operation of the teller line, while adhering to bank policies and procedures, and maintaining customer confidentiality. Establishes and maintains all types of bank deposit products and services.

Essential Functions:
1. Consistently provides superior professional service to internal and external customers, following the standards of the Customer Impressions program.
2. Consistently meet expectations of teamwork, punctuality and regular, reliable attendance.
3. Has a clear understanding of all teller policies; performs normal teller duties, as described in Teller II essential functions. Operates Teller Cash Recyclers. Oversees Branch Image Capture.
4. Performs a variety of customer service-related services, including, but not limited to: processing mail requests, redeeming US Savings Bonds, issuing money orders and official checks, cash advances, safe deposit rental payments, check orders, and debit and credit tickets. Additionally, answers and assists incoming phone calls, assists customers in sending or receiving wires, and processes foreign currency purchases and sales.
5. Processes night deposit bags and records proper information in the night deposit log. Also, makes adjustments, when necessary, after verification by second individual.
6. Approves policy exceptions and override transactions, and responds to customer complaints.
7. Makes a concentrated effort to resolve customer problems at every opportunity.
8. Assists tellers and customers in researching and resolving errors, as well as unusual transactions
9. Assists tellers in locating cash discrepancies.
10. Assumes all responsibilities of the Teller Operations Manager during their absence.
11. Creates awareness about the bank’s products and services by looking for opportunities to uncover customer needs and matching products and services to those needs.
12. Performs audits in conjunction with the Teller Operations Manager.
13. Provides coaching and development for Tellers by providing timely feedback. Oversees tellers to ensure compliance with bank policies and procedures.
14. Provides feedback to the Teller Operations Manager regarding Teller performance.
15. Maintains a working knowledge of the BSA requirements and related policies and procedures. Prepares a complete and accurate record for each cash-in or cash-out transaction in excess of $10,000. Uses the Large Currency Transaction database to document each transaction that causes the aggregate cash to exceed $10,000 on an account and for monetary instruments purchased with cash, as defined in policy.
16. Processes foreign currency purchases and sales.
17. Opens, maintains, and services deposit accounts, such as: Savings, Checking, Certificates of Deposit, Business Checking, IRAs, and other Retail Banking services, including explaining options and gathering needed information. Prepares all paperwork and assists the customer in the signing of documents necessary to process new accounts and services. Receives initial deposits and ensures that all new accounts are properly processed. Creates awareness about the bank’s products and services and actively cross-sells in a needs-based environment. Maintains customer records. Closes accounts, as necessary, keeping in mind the bank’s goal of account retention. Uses the bank’s document imaging system for electronically signed documents and researching customer inquiries.
18. Answers questions and resolves problems for customers and staff concerning all services provided by the bank by listening to problems, obtaining information, researching records, and following up on details to resolve the matter to the customer’s satisfaction.
**Additional duties are required

How to Apply

Not Specified

Contact

Name	Kristine Rivard
Job Title	Employment Specialist
Address	85 Main St, Florene, MA 01062
Phone	413-587-1760
Fax	Not Specified
Email	Kristine.Rivard@florencebank.com
Web Site:	Not Specified

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