Job Details

Company / Job Location

Company Name:

MassHire Greater Brockton Career Center

Company Web Site

Job Location:
34 School Street
Brockton, MA 02301

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Job Specs

Duration: Full-Time, over 150 Days

Shift: First

Per Diem Position: No

Work Hours: 8:00 AM To 4:30 PM

Hours Per Week: 40

Union Position: No

Apprenticeship : No

FLC Status: None

Pay

Grade: 11

Benefits

Major Medical
Prescriptions
Vision Insurance
Dental Insurance
Life Insurance
Retirement Plan
Vacation Leave
Sick Leave
Education Cost Reimbursement
Paid Holidays
Short Term Disability Leave
Long Term Disability Leave

Benefit Details:
Not Specified

Job Title: Customer Relations Specialist

Job Number: 14371720

Status: Open

Job Application (Apply) Post Date: 12/22/2020

Close Date: 01/17/2021

Description

The essential functions of the Customer Relations Specialist include, but are not limited to, the following:
Act as the initial point of contact for the MassHire Greater Brockton Career Center customers.
- Handle meeting and greeting of all the MHGBCC customers.
- Pre-screen customers and determine proper referral to the appropriate service(s) and/or staff member at the MHGBCC or in the community at large.
- Assist customers with their application and enrollment into the Center.
- Primary communication point for incoming calls from the public.
Independently oversee front desk operations.
- Provide an initial assessment of needs and make decisions regarding subsequent workflow.
- Assess customers for the RESEA program and accurately schedule them for program events.
- Independently make decisions about answering questions or forwarding calls to appropriate staff.
- Facilitate the enrollment of customers into the MHGBCC through the accurate completion of the appropriate intake applications.
- Ensure customers are able to efficiently access appropriate and available career center resources.
Create a professional and welcoming environment for all customers of the Center including job seekers, businesses, state and local officials.
- Maintain an adequate supply of publically available materials at the front-desk.
- Control the flow of customers into workshops, computer labs, and the Resource Room, while also tracking those activities.
- Maintain organizational staff attendance and direct customers to the appropriate alternative staff members when a schedule change has occurred.
- When applicable, participates in teams to examine processes around customer service.
Provide clerical support to management when needed.
- Maintain record keeping in accordance with established procedures.
- Assist with the design and creation of marketing materials for such activities as employer recruitments, holidays, and closures.
- Under the supervision of the Manager of Job Seeker Services, update the MassHire Greater Brockton Career Center Social Media accounts including Twitter and Linked-in.
Provide backup Resource Room coverage as needed.

Other Functions
*Cross train with other team members to provide coverage as needed.
*Participate in business unit and UMDI initiatives.
* Other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
* High School or GED.
* Demonstrated excellent interpersonal skills.
* Demonstrated strong organizational and communication skills.
* Demonstrated ability to work in a fast-paced environment and handle multiple tasks simultaneously.
* Demonstrated proficiency in various computer applications required, including Microsoft Office Suite.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
* Three to five years of experience in a similar customer relations position.
Associates' Degree.
* Demonstrated proficiency in the use of social media platforms including Facebook and Twitter.
* Demonstrated ability to speak read and write in English, and other additional languages, including but not limited to: Spanish, Cape Verdean, Haitian/Creole, and Portuguese.

Physical Demands/Working Conditions
* Multiple hours in stationary position, using office equipment and computers, attending meetings, working closely and collaboratively with others.
* Environment is a busy, open office area with multiple interruptions and requests for assistance.
* Some moving and transporting of supplies up to 20 pounds.
* The physical/mental demands and work environment factors described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

How to Apply

Along with your application, please submit a resume, cover letter, and contact information for three professional references by January 17, 2021.

Contact

Name	Apply online
Job Title	Not Specified
Address	34 School Street , Brockton, MA 02301
Phone	Not Specified
Fax	Not Specified
Email	Not Specified
Web Site:	Job Application (Apply)

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