Job Details

Company / Job Location

Company Name:

Way Finders

Company Web Site

Job Location:
Address Unknown
Northampton, MA 01060

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Job Specs

Duration: Full-Time, over 150 Days

Shift: First

Per Diem Position: No

Work Hours: Not Specified

Hours Per Week: 40

Union Position: No

Apprenticeship : No

FLC Status: None

Pay

Not Specified

Benefits

Benefits Unknown

Benefit Details:
Not Specified

Job Title: Housing Resource Consultant

Job Number: 14392425

Status: Open

Job Application (Apply) Post Date: 12/30/2020

Close Date: 01/29/2021

Description

Way Finders is a mission-oriented, nonprofit organization offering a fast-paced, professional work environment focused on achievement. We employ individuals with a strong commitment to excellence, a collaborative nature and the desire to make a difference. Way Finders currently has an exciting opportunity for a Housing Resource Consultant. The Housing Resource Consultant provides information and referral, and brief counseling to empower tenants, landlords, homeowners, and community members to make sound decisions concerning their housing needs. The Housing Resource Consultants are the first stop for callers, clients and visitors at our Housing Centers.

Responsibilities Include:

Provide friendly and helpful service to all callers, clients and visitors to Housing Centers;
Educate consumers about tenant and landlord rights and responsibilities; rental assistance, homebuyer readiness information and available community resources;
Assist clients with housing search resources and tools, effective problem solving, and options planning to address housing needs;
Conduct Assessments and provide information, education, and referral on appropriate resources when necessary;
Respond to general inquiries and provide general program literature, forms, and resource information to visitors/callers within established parameters; refer to appropriate staff members for further assistance, including financial assistance programs;
Receive, respond and/or refer incoming calls to appropriate individual;
Maintain log of incoming visitors and documentation; including but not limited to ?real time? data entry in CMS database system;
Document all calls from switchboard in CMS database;
Ensure all calls are responded to in a timely response, including all forwarding all inquiries from government offices, housing court, legal services and other applicable agencies;
Maintain adequate supply of up-to-date program materials and forms in reception and resource areas in Housing Centers;
Manage, organize and update information in all required databases and software applications;
Receive, sort, deliver, and date stamp incoming mail and packages. Prepare outgoing mail as necessary;
Responsible for all administrative duties, including assessments and client appointments as needed;
Work collaboratively with the teammates in preparing/planning workshops for tenants and landlords;
Establish and maintain strong, collaborative relationships with internal staff and departments, landlords/owners, community groups and agencies;
Perform general clerical duties, (including but not limited to) scanning, filing, faxing, copying, preparing correspondence and reports.

Requirements Include:

2 years post-high school or equivalent experience
3-5 years administrative/customer service experience, preferably in Social Services
Demonstrated ability to communicate clearly and effectively (both verbally and in writing);
Computer proficiency, including Microsoft Office applications
Ability to organize and prioritize effectively in a fast-paced environment;
Excellent problem-solving and networking skills
Knowledge of Way Finders programs, contacts and procedures
Knowledge of community resources
Bilingual (Spanish/English) preferred

Wage between $15.00 - $17.67/hr depending on education and experience. Interested applicants must submit resume and cover letter. Applications accepted until position is filled.

How to Apply

Interested applicants must submit resume and cover letter. Applications accepted until position is filled.
https://www.wayfinders.org/careers

Contact

Name	Way Finders
Job Title	Not Specified
Address	Address Unknown, Springfield, MA 01109
Phone	Not Specified
Fax	Not Specified
Email	Not Specified
Web Site:	Job Application (Apply)

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