Retail Banking Associate
Lowell Five Bank

Job Order #: 15216001

Tewksbury, MA 01876

Full Time

40 hours per week

POSTED 7/21/2021

EXPIRES 10/19/2021

Job Description

  Retail Banking Associate

Multiple Locations
The Retail Banking Associate (RBA) is a universal position that includes traditional Teller responsibilities, Head Teller and Customer Service Representative functions. RBAs will provide an excellent customer experience processing monetary transactions behind the teller line, as well as handling more complex inquiries, transactions, maintenance, and account openings in the branch lobby.
With $1.4 billion in assets, 230 employees and 16 banking center locations throughout the Merrimack Valley and Southern New Hampshire, Lowell Five is honored to play a vital role in the economic vitality of the region. We provide support of, and our employees are engaged in, a myriad of leadership roles for numerous community boards and organizations. We are proud of the longevity of our employees and we are committed to finding new talent for our team. We offer career development and educational programs to support personal and professional growth along with a benefit package that supports each employee?s best life. For more information, please visit
Maintains necessary supplies and cash
Processes customer transactions and payments within the lobby or drive-thru, including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, bank checks, bonds; accountable for ensuring confidential customer information is securely stored throughout the day
Opens savings, checking and certificates of deposit accounts; accepts loan applications
Organizes daily branch work, maintains accuracy and proper documentation, and completes required regulatory and operational reports
Balances cash drawer and transactions at end of working day
Assists in the balancing of the main vault and ATM as needed
Assists in giving customers access to safe deposit boxes (in applicable branches) and adheres to respective procedures and guideline
Responds to customer inquiries in person and on the phone; educates customers about Bank products and services to meet their needs; recognizes referral or sale opportunities and initiates introductions to appropriate team members
Assists other Retail Banking Associates with respect to balancing, various customer inquiries, and also with supervisor overrides as needed; escalates issues to branch management as appropriate
Trains new Retail Banking Associates as appropriate
Acts as backup to Head Teller as needed
Opens and closes the branch as needed.

High school diploma or equivalent preferred
Previous cash handling and customer service experience in a retail environment preferred
Customer focus with the ability to build and maintain relationships

Strong oral communication skills with the ability to be concise, clear, and consistent

Highly detail-oriented with excellent organizational skills.

Ability to problem solve and provide solutions to customer issues

Ability to multi-task and adapt to change

Knowledge of Microsoft Office Suite and basic computer skills

May require the ability to occasionally lift office products and supplies weighing up to approximately 25 pounds.

Please note this job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

Please email resumes to and then we will have you fill out the online application also.

How To Apply

Please email resume to and candidates will then need to fill out an application directly on the website


Several locations
Tewksbury, MA 01876

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Per Diem Position

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Union Position





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  • Major Medical
  • Vision Insurance
  • Dental Insurance
  • Life Insurance
  • 401K
  • Vacation Leave
  • Sick Leave
  • Bonuses
  • Education Cost Reimbursement
  • Paid Holidays
  • Short Term Disability Leave
  • Long Term Disability Leave


MassHire Lowell Career Center


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107 Merrimack Street
Lowell, MA 01852