Service Manager- Truck Equipment
Welch Welding & Truck Equipment, Inc.

Job Order #: 15252287

North Chelmsford, MA 01863

Full Time

40 hours per week

POSTED 7/29/2021

EXPIRES 10/27/2021

Job Description

Truck Equipment Service Manager

164 Middlesex St    North Chelmsford, MA 01863
40
We specialize in the sale and service of trailers, hitches, snow plows, sanders, truck equipment and fabrication.
We are currently seeking to hire a successful Service Manager with a proven track record and a minimum of three years of experience to join our team. This position requires the Service Manager to be primarily engaged in workflow supervision and ensure appropriate overall operation of their department and to be a sales person that upsells to add more services or equipment to an order.
Essential Duties and Responsibilities

Motivate, influence and oversee service department personnel

Provide excellent customer service to achieve a high level of customer satisfaction

Manage customer expectations

Have a good grasp of customer communications, handling customer complaints and being able to upsell equipment and services.

Schedule all maintenance for service and repairs
Increase service revenues while controlling expenses
Provide accurate cost and time estimate for service, repairs and parts
Plan, implement, track and analyze service strategies and goals
Trouble shoot electrical issues
Provides that all trailers, hitches, snow plows and sanders are repaired safely and efficiently
Keeps mechanics bays clean and safe to operate
Coordinates with sales department
Qualifications
Strong work ethic and leadership ability
Excellent communication skills
Working knowledge of computer applications
Maintain strong relationships with customers and staff
Knowledge of diagnostics and mechanical repairs
Proficient telephonic communications required
Thorough knowledge of hydraulic and electronic equipment
Must have the ability to assist in trouble shooting repairs when needed
Strong time management skills are required to ensure the productivity of the department
Required Education:    High School
Minimum Pay:    22.00
Maximum Pay:    25.00
Job Status:    Full Time
Benefits:    401k, Sick Leave, Vacation

Please email resume to: Marianne.Segool@MassHireLowellCC.com

How To Apply

Please email resume to: Marianne.Segool@MassHireLowellCC.com

Address

164 Middlesex STREET
North Chelmsford, MA 01863

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Shift

8:00 AM - 4:30 PM

Per Diem Position

Not Specified

Union Position

No

Apprenticeship

No

Pay

$25.00 per hour

Benefits

  • 401K
  • Vacation Leave
  • Sick Leave

Name

MassHire Lowell Career Center

Title

Not Specified

Email

Marianne.Segool@MassHireLowellCC.com

Phone

Not Specified

Address

107 Merrimack Street
Lowell, MA 01852

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