Residential Support Staff
HOUSE OF HOPE INC

Job Order #: 15605823

Lowell, MA 01854

Full Time

40 hours per week

POSTED 10/5/2021

EXPIRES 1/3/2022

Job Description

Description: This position is part of a 24 hours a day, 7 days a week team of professionals providing shelter and support for homeless families. RSS in conjunction with other professionals, are responsible for the provision of basic services to clients and for the safe day to day operation of House of Hope. The overriding goals of the shelter is to move families out of shelter and this position supports that culture in all ways possible.
We are currently hiring for Second Shift, 4pm-12am,  Third shift 12am-8am, and a part time 32 hour day shift 8-4pm position

Key responsibilities of the position include but are not limited too:
    Initiate and maintain appropriate social Interactions with residents and assist residents as needed
    Conduct and record hourly rounds of shelter to maintain safety and security of residents
    Assist with preparation, serving and cleanup of meals during the shift
    Intervene if a resident in crisis (medical, mental health, interpersonal)
    Record in the HOH blog any incidents occurring during the shift
    Complete assigned tasks of shift
    Answer phones, door, and greet guests. Use walkie talkies at all times during shift.
    Take direction from HOH staff on duty and assist as needed
    Maintain order and cleanliness of work area
    Monitor bedrooms, bathrooms, and dayrooms to maintain the safety and security of residents and the premises
    Attend and participate in monthly staff meeting and any other required trainings
    When working with a per diem, a full time employee will be the person giving direction and making decisions on shift
    Will help with shoveling and work during snow storms
    May be involved in rooms clean ups and packing rooms
    Will work at assigned shelter as directed by supervisor

Additional Responsibilities:
    Answer phones, greet residents and direct them accordingly
    Consult with other staff and or outside agencies as needed regarding resident issues
    Help to oversee and support any volunteers present at House of Hope
    Maintain confidentiality of all resident information

Experience, Skills and Qualities:
    High School diploma, some college preferred
    Maturity, good judgment, empathetic, compassionate
    Ability to interact with a culturally diverse community, willingness to learn on the job and take direction
    Must have valid driver license and operate shelter vehicle
                Bilingual: English/Spanish preferred but not required
    Must be vaccinated and show vaccination card

If interested please email timothy.hovey@masshirelowellcc.com


How To Apply

Not Specified

Address

812 Merrimack Street
Lowell, MA 01854

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Shift

Not Specified

Per Diem Position

Not Specified

Union Position

No

Apprenticeship

No

Pay

$17.59 per hour

Benefits

Not Specified

Name

Julie Lemire

Title

Director of Operations

Email

julie.lemire@houseofhopelowell.org

Phone

978-458-2870

Address

Merrimack St
Lowell, MA 01854

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