Application Engineer
Setra Systems Inc.

Job Order #: 15716172

Boxborough, MA 01719

Full Time

40 hours per week

POSTED 10/25/2021

EXPIRES 1/23/2022

Job Description

POSITION SUMMARY:
We are searching for a driven, customer-focused, and organized Application Engineer to join the Setra team!  The ideal candidate is a self-starter with excellent problem solving skills and is motivated by a challenge. This person will be responsible for providing technical assistance to customers, channel partners and Sales on new and existing products.

KEY RESPONSIBILITIES:
- Partner with Sales to bring application expertise to the customer
- Guide customers through the process of selecting the right product for the application
- Respond to inquiries on applications, product performance capabilities and other technical issues
- Interface with sales and Product Managers on presales trends and opportunities
- Work internally with Engineering for highly specific and technical questions
- Visit customers with our sales team, as needed, to help solve problems
- Document all customer interactions in Salesforce.com to build knowledge bank
- Work with Product Managers and Engineering to create customer facing documents for new products
- Provide training on new and existing product offerings on an ongoing basis
- Assist with setup and facilitation of product trainings and webinars
- Work on special projects including new product development testing & qualification, dynamic sales demos, kaizen events, etc.

QUALIFICATIONS:
- Associates Degree, or equivalent required
- 1+ years of inside sales or customer/technical service experience, preferably within a manufacturing company and a business-to-business sales environment
- Must demonstrate ability to excel in a fast-paced environment
- Must be a fast learner and with the capacity to learn a technical product
- Must be a team player, willing to roll up his/her sleeves to help a colleague or customer
- Must have a ,can-do, no fear, attitude
- Must be results driven

Desired Skills/Experience:
- Bachelors Degree in Engineering preferred
- Experience with industrial sensors, preferably pressure based
- Experience using a CRM system (Salesforce preferred)

Education:
- Associate's degree in Engineering or Business required, Bachelor?s preferred

TRAVEL:  5% of overnight travel required for the position.

How To Apply

Please email your resume to thavrith.thao@masshirelowellcc.com for consideration

Address

159 Swanson Road
Boxborough, MA 01719

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Shift

Not Specified

Per Diem Position

Not Specified

Union Position

No

Apprenticeship

No

Pay

Not Specified

Benefits

  • Benefits Unknown

Name

Thavrith Thao

Title

Business Services Representative

Email

thavrith.thao@masshirelowellcc.com

Phone

978-805-4875

Address

107 Merrimack Street
Lowell, MA 01852

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