Central Intake Specialist

Job Order #: 15766215

Boston, MA 02119

Full Time

40 hours per week

POSTED 11/4/2021

EXPIRES 2/2/2022

Job Description


Complete visits to homes, hospitals, and other community facilities as referrals are assigned; discharge planning may be completed telephonically for referrals outside of the CBES catchment area when appropriate.
Conduct comprehensive interview to identify goals, needs, and barriers to successfully remain (or return) to the community, including evaluating formal and informal supports available to the individual as well the environment to which the individual will intend to reside in.
Complete appropriate assessments across the spectrum of programs offered by CBES, including but not limited to the Home Care Programs and MassHealth Programs such as Group Adult Foster Care.
Develop comprehensive plans of care with the individual and other family, friends, community partners that incorporates that individual?s preferences and right to self-determination with full consideration given to the availability of resources.
Collaborate with an interdisciplinary team comprised of CBES staff and community partners, including but not limited to nursing facility staff, to ensure the safety and appropriateness of care plans, as well as approval when appropriate.
Make all necessary referrals to ensure the timely implementation of initial services and coordinate with care management teams to ensure handoff of long-term responsibilities.
Complete all data entry and documentation as required by EOEA and CBES policy and procedures.
Continually develop and hone skills to advocate for consumers in a wide variety of situations.
Must attain Certified Application Counselor status from Massachusetts Health Connector.
Report suspected elder abuse as required by CBES policy.
Report suspected Fraud, Waste and Abuse of resources as required by CBES policy.
Protect consumers? Personal Health Information (PHI) and report any suspected security breaches in accordance with HIPAA regulations.
Perform all services in accordance with state and federal regulations, funding guidelines and CBES policies and procedures.
Other duties as assigned.

Must have demonstrated strong assessment skills.
Effective client advocacy skills and the ability to empower elders as well as those with people with disabilities in improving the quality of their lives.
ASAP and EOEA documentation experience preferred.
Knowledge of Home Care and MassHealth Programs, as well as other community resources and and basic knowledge of gerontological issues preferred.
Strong written, interpersonal, and presentation skills that convey a positive attitude and build relationships with clients and coworkers in an urban, multi-ethnic and racially diverse environment.
Must be organized and detail oriented, possess strong time management and priority settings skills with the ability to handle diverse responsibilities and to work independently with minimal supervision.
Must be capable of working with a high degree of independence, using good judgment to anticipate and resolve issues as they arise.  
Strong computer knowledge, skilled in Microsoft office programs, and proficient typing.
Ability to work in a fast-paced and changing environment
A natural disposition to be flexible and collaborate unselfishly in a team-oriented organization.
Fluency in one of the following foreign languages strongly preferred: Spanish.

Bilingual Central Intake Specialist must be fully fluent verbally and one of the following foreign languages: Spanish, Russian, Somalian, Chinese, Haitian/Creole or Portuguese Creole.
A Bachelor?s Degree preferred in social work, human services, nursing, psychology, sociology or a related field OR
A Bachelor?s degree in another discipline with demonstrated experience and/or strong interest in the field of human services via previous employment.

How To Apply

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Per Diem Position

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Union Position





$42,000.00 per year


  • Benefits Unknown

Benefit Details


MassHire Boston Career Center


Not Specified






1010 Harrison Ave
Boston, MA 02119