Retail Customer Service Associate
Fed Ex Office

Job Order #: 15801305

Chelmsford, MA 01824

Full Time

40 hours per week

POSTED 11/10/2021

EXPIRES 2/8/2022

Job Description

Fed Ex Office in Chelmsford (Drum Hill) is looking for a full time Customer Service Associate

Summary
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store?s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:
Follows instructions of supervisors and assists other team members in performing store functions
Assists in the training of store team members
Service
Demonstrates consultative behaviors in a retail environment to understand each customer?s individualized need
Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
Ensures all customer problems are resolved quickly and to the satisfaction of the customer
Takes complex customer orders using order systems and provides accurate pricing information
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
Maintains a safe, clean and orderly retail Store
Ensures confidentiality of customer data and careful handling of documents, media, and packages
Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
High school diploma or equivalent education
6+ months of specialized experience
Excellent verbal and written communication skills
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees

For more information or if you'd like to apply please email Marianne.Segool@MassHireLowellCC.com

How To Apply

If interested please email Marianne.Segool@MassHireLowellCC.com

Address

61 Drum Hill Rd
Chelmsford, MA 01824

Get Directions

Shift

Not Specified

Per Diem Position

Not Specified

Union Position

No

Apprenticeship

No

Pay

Not Specified

Benefits

Not Specified

Name

Marianne Segool

Title

Business Services Rep

Email

Not Specified

Phone

Not Specified

Address

107 Merrimack St
Lowell, MA 01852

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