Supervisor
Sterling Corporation

Job Order #: 15823718

Chelmsford, MA 01824

Full Time

40 hours per week

POSTED 11/15/2021

EXPIRES 2/13/2022

Job Description

Sterling Corporation is one of the largest, providers of commercial relocation services in New England and the Greater Boston area.

We are looking for experienced supervisors for moving and modular furniture installations. In addition to the job requirements (see below), we are looking for individuals with strong interpersonal skills. The right person should feel comfortable dealing with customers in a professional, confident manner. We are a company that prides itself on customer service and quality work. As our representative at a customer site, it will be your job to address customer issues and concerns, respond to their needs in a positive way, and handle issues as they arise in a way that instills customer confidence and satisfaction.

Job Requirements:
Maintain Sterling Corporation's standards on all projects
Maintain an excellent presence and a calm and professional demeanor despite external stressors or customer displeasure
Be available for customers at all times
Schedule and perform a walk-through with the customer contact to ensure 100% satisfaction on all projects
Initiate and maintain seamless customer contact when job starts (upon handoff from dispatch coordinator)
Supervise the execution of move projects to ensure quality & efficiency
Upon arrival at the shop, obtain the day's paperwork
Make sure proper equipment is loaded onto trucks
Assemble crew prior to departure in order to arrive at the job site on time
Upon arrival at the job site, perform a pre-job walk-through with the company contact
Delegate tasks to crew members to efficiently and successfully execute the job
Maintain an efficient pace, keeping all crew on task and working within time constraints
Perform a walk-through with company contact at the jobs-end in order to ensure all tasks have been performed in their entirety and to the customer's satisfaction.

Personal Qualifications:
Excellent communication and interpersonal skills
Exceptional customer service skills
Ability to lead by example
Create a team-based mentality
Have a strong work ethic with excellent attendance
Self-motivated & goal-oriented
Ability to gauge individual crew member's strengths and delegate tasks accordingly
Highly organized
Great ability to multi-task
Ability to quickly and calmly assess and adapt to changing situations
Attention to detail
Must be at least 18 years of age
Valid Dirver's License & reliable transportation preferred

Hours vary by day depending on schedule, overtime available

How To Apply

Please email resumes to Rena Segool at marianne.segool@masshirelowellcc.com

Address

20 Industrial Avenue
Chelmsford, MA 01824

Get Directions

Shift

Not Specified

Per Diem Position

Not Specified

Union Position

No

Apprenticeship

No

Pay

$20.00 per hour

Benefits

  • Major Medical
  • Dental Insurance
  • Life Insurance
  • 401K
  • Vacation Leave
  • Sick Leave
  • Paid Holidays
  • Short Term Disability Leave
  • Long Term Disability Leave

Name

MassHire Lowell Career Center

Title

Not Specified

Email

Not Specified

Phone

Not Specified

Address

107 Merrimack Street
Lowell, MA 01852

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