Homelessness Street Outreach CaseManager
Pine Street Inn

Job Order #: 15871987

Jamaica Plain, MA 02130

Full Time

40 hours per week

POSTED 11/24/2021

EXPIRES 2/22/2022

Job Description

All Outreach Specialist will possess and exhibit the following competencies in their roles;

Client Focus: Provides service excellence to guests. Responds to needs in a timely, professional, helpful, and courteous manner.  Keeps guests up to date on progress of services they are receiving and changes that affect them. Appropriately prioritizes needs of guests

Attention to Detail: Works in a conscientious, consistent and thorough manner. Demonstrates clear understanding of documentation requirements for Outreach Specialist role and maintains current accurate documentation.  

Motivating Clients: Inspires guest commitment to their own development toward self-management and independent living.   Looks for and uses intervention motivational techniques, including motivational interviewing. Acknowledges achievements. Helps guests identify their long range plans and goals. Maintains and communicates a positive, yet realistic outlook. Uses a variety of approaches to energize and inspire.


High School Diploma or GED
Minimum of 4 years? experience working with a homeless population and experience delivering community-based case management services to individuals with SUD, COD and SMI
Valid MA driver?s license in good standing
Minimum of two (2) years substance abuse, mental health counseling or case management experience
Knowledge, and experience providing case management services to a complex and vulnerable population
Knowledge of Stage of Change work as it relates to addiction & MH with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders  
High degree of cultural sensitivity and ability to work effectively with diverse people and situations
Ability to stand for extended periods of time
Ability to lift up to 25 pounds (assisting in physically lifting clients/containers)
Ability to stretch and bend
Ability to respond safely and quickly in case of emergency situations
Ability to travel to and access multiple sites on the streets and within the community
Ability to work at a computer for extended periods of time and communicate by telephone
Must be able to drive a PSI vehicle for work  Highly developed interpersonal and effective communication skills
Excellent organizational, communication, and interpersonal skills; the ability to balance many competing demands. Critically important that the helper have the ability to maintain a solution focus in all situations encountered.
Demonstrated ability to utilize motivational interviewing skills, evidenced by targeted formal trainings, and certificates of trainings.
Highly developed professional boundaries and ethical standards
Demonstrated knowledge of and sensitivity and cultural competency around issues related to homelessness, trauma, mental illness, addiction, and diverse vulnerable populations

How To Apply

Not Specified


170 Morton Street
Jamaica Plain, MA 02130

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8:00 AM - 5:00 PM

Per Diem Position

Not Specified

Union Position





$19.00 per hour


Not Specified

Benefit Details


MassHire Boston Career Center


Not Specified






1010 Harrison Ave
Boston, MA 02119