Job Description

Food Access Referral Coordinator/Bilingual
The Food Assistance Referral Coordinator (FARC) works onsite at The Food Bank, at the assigned location, and from home (if desired) to receive and coordinate referrals from healthcare providers for patients in need of food and other social services support. The coordinator assists in the programmatic development of this initiative.

JOB SPECIFICATIONS/ REQUIREMENT
Fluency in Spanish and English
Associate?s degree or 2-3 years of work experience in an office environment
Excellent customer service skills
Strong administration and coordination skills
Ability to work independently with minimum supervision
Ability to present information succinctly and clearly, including being able to translate simple documents from English to Spanish
Ability to think critically about most appropriate services based on conversation with identified individuals for the Food Insecurity Security and Referral Initiative (FISRI)
Ability to make decisions that will impact the health outcomes of identified patients screened by Accountable Care Organizations (ACOs)
Ability to train other organizations in the use of referral software for both communication and data entry
Ability to understand and provide work within constructs of a contract, adhering to decision making levels outlined, authorization processes, and reporting requirements.
Proficiency in Windows, Outlook, PowerPoint, Excel, and Microsoft Office
Ability to work well within a team and to be comfortable and flexible in a changing environment
Experience and comfort working with low-income individuals and families, including elders, veterans, and persons with disabilities
Ability to drive, excellent driving history, and access to a reliable vehicle. Willingness to drive, as needed. to other Western MA locations
Secure home internet is required
JOB PREFERENCES
Experience in healthcare settings or social support agency environments
Bachelor?s Degree or the equivalent