Job Description

Tru by Hilton - Guest Service Agent:

We have a full time night shift (3pm - 11pm) available. We are looking for a Guest Relations Agent to make our guests feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Guest Relations Agent? Guest Relations Agent responsibilities include greeting guests as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel?s facilities. . If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we?d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will assist with guest services and our hotel?s image by answering guests? requests and making sure our visitors are satisfied.

Responsibilities

Provide upscale guest service experiences for guests throughout their stay
Ensure guests are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Oversee check-in and check-out procedures, including reservations and financial transactions
Promptly address guests? requests, like early arrivals
Actively listen to and resolve complaints
Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Inform clients of our hotel services, including breakfast, fitness center and pool
Promote all hotel amenities, conveniences and programs offered
Liaise with Housekeepers to provide an overall comfortable guest experience
Examine daily duties, assign tasks and check on progress
Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
Recommend local tourist spots, including places to dine, shop and sight-see
Establish friendly relationships with regular hotel clients
Skills

Proficiency in English; knowledge of other languages is a plus
Customer service drive with outstanding communication and active listening skills
Excellent problem-solving and multitasking skills
Ability to work flexible hours
Strong sense of responsibility and a professional presentation
Job Type: Full-time

Salary: $16.00 - $16.50 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:

8 hour shift
Holidays
Night shift
Weekend availability
Education:
High school or equivalent (Preferred)
Experience:
Hotel Experience: 1 year (Preferred)
Customer service: 1 year (Preferred)

email resume laurie.richardson@hilton.com or drop off at 440 Memorial Drive chicpee