Job Description

Snowsports Desk

Charlemont, MA, USA 15.00 per hour $15.00 per hour Hourly Seasonal

Summit Season Ski Pass, Food & Merchandise Discounts, Family & Friends Vouchers each month

Essential Duties and Responsibilities

Provide expert advice regarding snow sport lessons & programs.
Know all of the resort's products, prices, hours and availability.
Know all discounts, special pricing, or other marketing promotions.
Answer phone, retrieve voice messages and return calls.
Respond to e-mails directed to snow sports.
Handle guest complaints in a professional and diplomatic way.
Direct guests & visitors to the appropriate location or staff when required.
Make reservations, collect payment, and send confirmations.
Check in guests for snow sport lessons.
Sell ski related products & services (tickets, rentals, lessons).
Process cash, credit & gift card transactions accurately & efficiently.
Manage the till, count start cash and prepare nightly deposit bags.
Perform other tasks as assigned by manager.

Minimum Qualifications (Knowledge, Skills, Abilities)

Skilled in providing excellent customer service.
Specialist knowledge of lesson options.
Computer savvy, able to quickly learn sales and reservation programs.
Excellent interpersonal skills, friendly and helpful disposition.
Outstanding communication skills in person and on the phone.
Neat and professional appearance; portray a positive company image.
Able to count cash and perform simple mathematical functions.

Core Competencies

Plan & prioritize workload to assure all tasks are done & deadlines are met.
Communicate ideas effectively and actively listen to guests & co-workers.
Teamwork: Interact with team members effectively put company goals first.

Physical Demands

Must be able to lift up to 30lbs.
Must be able to stand, sit, and work at keyboard for long periods of time.