Senior Teller III
Westfield Bank

Job Order #: 19638669

Agawam, MA 01001

Full Time

38.5 hours per week

POSTED 9/14/2023

EXPIRES 10/16/2023

Job Description

Senior Teller III - Agawam Branch

AGAWAM, MA
$18.98 - $28.06 Hourly
Position: Senior Teller III                      

Department: Agawam Branch
Job Status: Full-Time                                                                      
FLSA Status: Non-Exempt    
Grade:  7                                                                                            
Reports to: Branch Manager                                                                      
Amount of Travel Required: Local Travel as Needed            
Positions Supervised: Tellers (in Head Tellers absence)

POSITION SUMMARY

Assists the Head Teller in supervising the teller line.  A level 2 branch is based on teller staff FTE, Deposits, Teller Transaction Volumes, Teller Referral Goals, Cash Limits and Business Deposit Volumes.  Processes various transactions to provide prompt and quality service to present and potential customers.

ESSENTIAL FUNCTIONS

Adheres to established Westfield Bank customer service standards.
Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.
Provides information regarding bank products to all potential customers both retail and commercial.
Assists in supervising the teller line by:
Allocating and coordinating the work flow in the absence of the Head Teller.
Guiding and advising subordinates in the more complex phases of their work.
Training new employees.
Assists with monitoring regulatory compliance.
Helps to ensure operational excellence.
Provides backup coverage to open or close a branch location only when the lobby is not accessible to customers at the time.
Proves cash drawer at end of day.
Meets assigned referral goals through referral of bank products and services to meet customers banking needs
May open new accounts as needed.
Balances ATM.
Maintains security of cash vault.
Performs quarterly cash audits in the absence of the Head Teller.
Independent performance of all teller transactions and night deposit bags.
Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
Must adhere to all bank and regulatory policies and procedures specific to position.
Performs additional duties as requested.

POSITION QUALIFICATIONS

Competencies

Adaptability/Flexibility
Customer Relations
Decision Making / Judgment
Job Knowledge
Quality

Education/Experience/Skills

High School Diploma or GED required.
Minimum of 6 months of previous cash handling and customer service experience preferred.



How To Apply

Apply online at - www.westfieldbank.com/about/current-job-openings

Address

855 Main Street
Agawam, MA 01001

Get Directions

Shift

First

Not Specified

Per Diem Position

Not Specified

Union Position

No

Apprenticeship

No

Pay

$18.98 - $28.06 per hour

Benefits

  • Major Medical
  • Dental Insurance
  • 401K
  • Vacation Leave
  • Sick Leave
  • Paid Holidays

Benefit Details

Name

Westfield Bank

Title

Not Specified

Email

Not Specified

Phone

Not Specified

Address

141 Elm Street
Westfield, MA 01085

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