Job Description

Senior Teller III - Agawam Branch

AGAWAM, MA
$18.98 - $28.06 Hourly
Position: Senior Teller III

Department: Agawam Branch
Job Status: Full-Time
FLSA Status: Non-Exempt
Grade:  7
Reports to: Branch Manager
Amount of Travel Required: Local Travel as Needed
Positions Supervised: Tellers (in Head Tellers absence)

POSITION SUMMARY

Assists the Head Teller in supervising the teller line.  A level 2 branch is based on teller staff FTE, Deposits, Teller Transaction Volumes, Teller Referral Goals, Cash Limits and Business Deposit Volumes.  Processes various transactions to provide prompt and quality service to present and potential customers.

ESSENTIAL FUNCTIONS

Adheres to established Westfield Bank customer service standards.
Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.
Provides information regarding bank products to all potential customers both retail and commercial.
Assists in supervising the teller line by:
Allocating and coordinating the work flow in the absence of the Head Teller.
Guiding and advising subordinates in the more complex phases of their work.
Training new employees.
Assists with monitoring regulatory compliance.
Helps to ensure operational excellence.
Provides backup coverage to open or close a branch location only when the lobby is not accessible to customers at the time.
Proves cash drawer at end of day.
Meets assigned referral goals through referral of bank products and services to meet customers banking needs
May open new accounts as needed.
Balances ATM.
Maintains security of cash vault.
Performs quarterly cash audits in the absence of the Head Teller.
Independent performance of all teller transactions and night deposit bags.
Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
Must adhere to all bank and regulatory policies and procedures specific to position.
Performs additional duties as requested.

POSITION QUALIFICATIONS

Competencies

Adaptability/Flexibility
Customer Relations
Decision Making / Judgment
Job Knowledge
Quality

Education/Experience/Skills

High School Diploma or GED required.
Minimum of 6 months of previous cash handling and customer service experience preferred.