Job Description
WESTFIELD COUNCIL ON AGING
CLERK - Part Time
GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES
Responsible for overseeing the Council on Aging/Senior Center administration area, providing information and referral to callers and visitors, directing telephone calls to appropriate staff members, and assisting COA staff members with client follow-up.
SUPERVISION
Appointed by the Executive Director and reports directly to the Program Director with oversight by the Executive Director.
ILLUSTRATED DUTIES AND RESPONSIBILITIES
The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Performs varied duties of a routine to semi-complex nature following acceptable standards of quality and performance. Exercises independent judgment when interacting with older adults, family members, representatives from agencies providing services to older adults, and the public.
Familiarity with all programs and services provided by the COA as well as other State and local human service organizations and agencies. Provides information and referrals to callers and visitors seeking guidance regarding services for older adults and caregivers.
Directs telephone calls to appropriate Council on Aging staff.
Serves as a resource for information about caregiver financial support programs.
Maintains COA file system for local, State, and Federal resources and programs for older adults. Keeps all resource information updated and current. Keeps COA Community Resources Book and Mayo Clinic Newsletter file updated.
Development of informational brochures and handouts on specialized topics and resources.
Coordinates all facets of daily meal registration with Food Services Coordinator, Kitchen Assistant, and Program Director.
Assists Program Director with activity and program registration and payment.
Manages various Senior Center appointment schedules.
Assists with the annual AARP Tax Assistance Program, under the supervision of the Special Projects Coordinator.
Assists with sign-ups and scheduling for the annual flu clinics, in coordination with the Wellness Nurse.
Assists the Friends of the Westfield Senior Center with new member tracking.
Attends conferences and trainings offered to COA staff.
Assists the Executive Director as needed/requested with special programs, projects, and events.
Other duties as assigned by the Program Director or Executive Director.
QUALIFICATIONS
EDUCATION, TRAINING, AND EXPERIENCE
High school diploma or GED and at least two years of experience in geriatric services or a related field. Must be CPR/AED certified.
KNOWLEDGE
Knowledge of gerontology and social services systems and programs; knowledge of federal, state, and regional services and local resources; knowledge of computer software; working knowledge of department operations and functions.
ABILITY
Ability to effectively develop a rapport, communicate, and maintain confidentiality with older adults. Ability to follow department safety regulations. Ability to communicate effectively both orally and in writing and maintain positive relations with coworkers, volunteers, and older adults. Ability to multi-task in a fast-paced environment. Ability to develop effective and constructive working relationships with service providers, human service agency personnel, and the public. Ability in the areas of independent judgment, initiative, and decision-making.
SKILL
Strong customer service skills. Strong organizational skills. Excellent verbal and written communication skills. Strong computer skills, including Word and Excel. Strong interpersonal and problem-solving skills.
How To Apply
Applications are available or online at City Hall, Room 109 Personnel Department, 59 Court Street, Westfield, MA 01085. Hours are from Monday-Friday from 8:00 a.m. - 4:00 p.m.
