Emergency Telecommuincations Dispatcher
City Of Holyoke- Personnel Dept *

Job Order #: 19693682

Holyoke, MA 01040

Full Time

40 hours per week

POSTED 9/21/2023

EXPIRES 12/20/2023

Job Description

Job Summary:
Receives requests for police, fire, and emergency medical assistance, including Enhanced 911 (E911)
service. Answers telephone calls and dispatches service unit using computer keyboard for data entry into
Computer-Aided Dispatch (CAD) to maintain records of incoming calls and dispatching. Monitors police,
fire, and other alarm systems. Performs tests and minor maintenance of the emergency
telecommunications equipment.
Supervisory Responsibilities: None
? Processes incoming E911 and other phone calls, obtains detailed information, makes appropriate
disposition of the call
? Operates radio, telephones, recording systems, computer systems, E911 equipment, alarm and
security systems, and various other police and public safety information systems.
? Receives and processes radio transmissions from police and other various public safety providers
and maintains appropriate records.
? Processes information regarding other agencies and departments, enters, and retrieves a variety
of data from computer and other information systems.
? Maintains records.
? Operates and maintains standard office equipment.
? Maintains logs including communications, resource and referral data, and the location of
personnel and equipment.
? Follows communications center guidelines, directives, announcements and special orders.
? Broadcasts pertinent weather bulletins or other civil defense bulletins.
The essential functions or duties listed above are intended only as illustrations of the various types of
work that may be performed. The omission of specific statements of duties does not exclude them from

Knowledge, skills, and abilities required: Must be fluent in English. Must be able to remain calm in an
emergency. Must have a MA Driver?s license and reliable transportation. Ability to write/type proficiently.
Knowledge, skills, and abilities preferred: Current APCO (Association of Public Safety
Communications Officials) certification and Telecommunication certification.
Education, certification, licensure, or other similar requirements: High School graduate or equivalent; Must
pass a criminal background check and drug check. If not certified, must become certified in APCO and
Telecommunication within one year of hire date.

Job Environment:
? Has constant contact with the public and others by telephone
? Operates office equipment. Errors can result in the disruption or inadequate provision of Police
Department services with potentially significant impact upon public safety.
? Has access to sensitive and confidential information about crimes and other matters. Errors could
endanger public safety, have legal ramifications, and cause adverse public relations.
? The dispatcher is an essential public safety employee and is required to report to work even
during inclement weather or other occurrences that make or may make travel difficult or

Fair Labor Standards Act (FLSA) status: Non-Exempt (hourly)
Employment status & Hours: Regular Full Time, 40 hours per work, 2
and or 3
rd shift (based on seniority), including
weekends and holidays, inclement weather, rotating days off & MANDATORY OVERTIME based on minimum
staffing requirements
Salary/Pay rate: $ 21.7715 (minimum) up to $ 23.3840 (maximum) per hour (D 27, NAGE)
Employee Benefits: Health, Dental, Life Insurance, Optional Vision and Flexible Spending
Account (FSA)
How to Apply: Please send resume and cover letter to Personnel@Holyoke.org

How To Apply

How to Apply: Please send resume and cover letter to Personnel@holyoke.org


Holyoke Police Department
Holyoke, MA 01040

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Per Diem Position

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Union Position





$21.77 - $23.38 per hour


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Benefit Details


Dazhana Williams


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536 Dwight Street
Holyoke, MA 01040