Job Description

Job Summary:
Receives/forwards/track requests for police, fire, and emergency medical assistance, including
NEXTGEN 9-1-1 service. Answers telephone and radio calls and dispatches service units by typing into
the computer keyboard for data entry into Computer-Aided Dispatch (CAD) to maintain records of
incoming calls and dispatching. Monitors police, fire, and other alarm systems. Performs tests and minor
maintenance of the emergency telecommunications equipment.
Supervisory Responsibilities: None
Duties/Responsibilities:
? Professionally and pleasantly process incoming E911 and other business phone calls, obtain
detailed information, makes appropriate disposition of the call
? Operates radio, telephones, recording systems, computer systems, E911 equipment, alarm and
security systems, and various other police and public safety information systems.
? Receives and processes radio transmissions from police and other various public safety providers
and maintains appropriate records.
? Processes information regarding other agencies and departments, enters and retrieves a variety
of data from computer and other information systems.
? Must be able to multi task during stressful times.
? Maintains records.
? Operates and maintains standard office equipment.
? Maintains typed logs including communications, resource and referral data, and the location of
personnel and equipment.
? Follows communications center guidelines, directives, announcements and special orders.
Broadcasts pertinent weather bulletins or other civil defense bulletins.
The essential functions or duties listed above are intended only as illustrations of the various types of
work that may be performed. The omission of specific statements of duties does not exclude them from
the position if the work is similar, related or a logical assignment to the position.
Education, certification, licensure, or other similar requirements: High School graduate or
equivalent; Must pass a criminal background check, CORI check, driver?s record check, credit check,
ethics and drug test, etc. If not certified, must become certified in APCO, NEXTGEN 9-1-1 training and
Telecommunication certification with PowerPhone within one year of hire date.
Knowledge, skills, and abilities required: Must be fluent (reading/writing/speaking) in English. Must
be able to remain calm in an emergency and multi-task. Must have a MA Driver?s license and reliable
transportation. Ability to write/type proficiently.
Knowledge, skills, and abilities preferred: Experience as a PSAP Telecommunicator. Current APCO
(Association of Public Safety Communications Officials) certification, NEXTGEN 9-1-1 training, and
Telecommunication certification with PowerPhone.
Fair Labor Standards Act (FLSA) status: Non-Exempt (hourly)
Employment status & Hours: Regular Part Time, minimum of 21 hours per week, 1
st, 2nd or 3rd shift (based on
seniority), including weekends and holidays, nights, inclement weather, rotating days off & MANDATORY OVERTIME
based on minimum staffing requirements..
Salary/Pay rate: $ 21.7715 (minimum) up to $ 23.3840 (maximum) per hour (D 27, NAGE)
Employee Benefits: Health, Dental, Life Insurance, Optional Vision and Flexible Spending
Account (FSA)
How to Apply: Please send resume and cover letter to Personnel@Holyoke.org