Job Description

Qualifications
- High school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center, customer service, or telesales experience
- Strong verbal communication skills
- Strong interpersonal skills
- Ability to interact with varying customers (consumer to small business)
- Ability to effectively handle difficult customer conversations
- Proven time management skills
- Proven prioritization skills
- Ability to work under critical time constraints in a team environment
- Proficiency with internet user-level technology
- Bilingual based on branch needs
- Proven referral and/or sales ability
- Ability to stand for long periods of time
- Prolonged use of hands and fingers
- Ability to lift light to heavy objects weighting 5 lbs to 30 lbs
- Ability to read fine print
- Ability to interact with customers in an open face-to-face work environment

Responsibilities
- Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers
- Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch
- Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner
- Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer's identified needs
- Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions
- Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs
- Follow the Bank's sales process and provide simplified, customer-focused advice and guidance
- Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships
- Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them
- Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs
- Introduce appropriate banking partner when servicing needs present an opportunity for a product solution
-Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities
- Identify and escalate cases of suspected fraud
- Resolve and accurately log all customer complaints in the appropriate system
- Review, approve and help resolve Consumer and Business Banking customer overdrafts
- Accurately complete customer transactions
- Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
- Promote an environment that supports diversity and reflects the M&T Bank brand
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

For a complete job description and how to apply visit: www.mtb.com/careers  or
https://www.google.com/search?q=m%26tbank+jobs+in+springfield+ma&rlz=1C1GCEA_enUS893US893&oq=M%26Tbank+jobs+in+&gs_lcrp=EgZjaHJvbWUqBw

How To Apply

For a complete job description and how to apply visit: www.mtb.com/careers or https://www.google.com/search?q=m%26tbank+jobs+in+springfield+ma&rlz=1C1GCEA_enUS893US893&oq=M%26Tbank+jobs+in+&gs_lcrp=EgZjaHJvbWUqBw