Assistant Property Manager

Job Order #: 19883058

Holyoke, MA 01040

Full Time

40 hours per week

POSTED 11/3/2023

EXPIRES 12/4/2023

Job Description

Assistant Property Manager

Way Finders is a mission-oriented nonprofit organization that offers a fast-paced, professional work environment focused on achievement. We employ individuals with a strong commitment to excellence, a collaborative nature, and the desire to make a difference. Way Finders currently has an exciting opportunity for a full-time Assistant Property Manager. The Assistant Property Manager provides great customer service and high-quality administrative support in maintaining compliance with regulations and lender requirements.

The candidate will work fully onsite.  Occasional travel is required.

Responsibilities include:

Provide primary administrative support
Ensure tenants are responded to in a timely, respectful, and empathetic manner whether in-person, by phone, or through email correspondence; direct higher-level inquiries/issues to the appropriate personnel, following up to confirm resolution
Complete all tenant documentation in a timely and accurate manner
Maintain tenant files; track and prepare files for annual renewal and recertification process; prepare and submit all recertifications to Property Manager (PM) for final approval; forward non-cooperative cases to designated attorney
Perform all unit inspections for assigned properties
Assist the PM in achieving occupancy goals through tenant retention, marketing, leasing, and rent collection
Monitor monthly receivables, prepare 30-day notices and agreements, pursuing eviction as necessary
Assist the PM to develop and maintain property budgets, and in preparation for audits and compliance-monitoring
Ensure the security and protection of private tenant records and documents in accordance with all applicable standards, rules, policies, and regulations
Establish and maintain strong, collaborative relationships with internal staff (including across departments), tenants, owners, community groups, funding sources, and other housing-related departments or agencies
Travel throughout portfolio for occasional trainings and workload back-up

Requirements include:

2 years? equivalent experience in an assistant property manager role, or a related role in an office environment; a combination of experience plus an Associate degree may be a substitute
Bilingual (English/Spanish) verbal and written skills required
Demonstrated ability with Microsoft Office applications, and comfort learning new technologies; Yardi experience highly preferred
Excellent customer service skills with the ability to serve diverse populations and communicate effectively and empathetically
Solid organizational skills with a high degree of accuracy and attention to detail, plus the ability to reprioritize
Flexibility for travel throughout the portfolio and to respond to on-call/emergency calls
Knowledge of Tax Credits, Rural Development, and Department of Housing and Urban Development (HUD) regulations preferred
Valid driver?s license with acceptable driving record; reliable vehicle

Benefits include:  Generous paid time-off | 12+ holidays annually | Health, dental, and vision insurance options | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Starting salary between $19.23 and $24.04 per hour depending on qualifications. Interested applicants must submit a cover letter and resume; applications will be accepted until the position is filled.  CORI/MVR

How To Apply

Apply at - Interested applicants must submit a Cover Letter & Resume; applications accepted until position is filled.


Address Unknown
Holyoke, MA 01040

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Per Diem Position

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Union Position





$19.23 - $24.04 per hour


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Benefit Details


Way Finders


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Main Street
Springfield, MA 01109