Job Description

Recovery Coach

Job Category: Direct Service
Requisition Number: RECOV005246
Full-Time
Outpatient Clinic
Springfield, MA 01105, USA

Job Details
Description

Initiates telephonic or face to face contact with eligible patients to describe role, explain program benefits and begin assessment process.

· Assists with connecting patients to mental health and recovery resources within their community.

· Escorts patients to different programs within the hospital and community to connect with recovery resources.

· Works with patient and provider to set goals for patient's care and motivates patients to achieve those goals.

· Teaches key educational messages in person and over the phone. Clearly documents all activities in the patient's record.

· Records and monitors the participants' progress toward goals within specific timeframes.

· Participates with other staff in activities to program participants, including community outreach, presentations to community

organizations, development of materials, and phone calls.

· Assists patients with organizing their records, making follow-up appointments, and filling their prescriptions.

· Helps patients fill out applications as needed.

· Provides advocacy, patient education and support in accessing community-based and hospital-based programs.

· Refers to internal or external care management services when other issues are identified (i.e. food insecurity, partner violence,

etc.).

· Demonstrates sensitivity and respect for the culture of the patient.

· Participates in regular training activities.

· Attends regularly scheduled supervision and other program assigned meetings.

· Influences inappropriate utilization of health care resources by providing intensive home and community-based outreach,

motivational interviewing and goal setting, resource connection and accompaniment to medical appointments as needed.

· Presents patients at case review meetings succinctly and logically. Consults with experts regarding complex patient situations,

demonstrating an understanding of how to solicit and incorporate provider feedback in order to continuously develop the most

optimal plan for care.

· Prepares reports and documents as needed or requested.

· Demonstrates the ability to function within an inter-disciplinary team (nurse care coordinators, social workers, behavioral health

clinicians, physicians, resource specialists, clinical support staff, etc.), connecting the patient with resources as needed.

· Support the Operations Manager in the implementation and evaluation of quality initiatives.

· may visit patients in hospital and ER and facilitate with transitions of care.

Qualifications

Skills Preferred
Bilingual - Novice
CPR Certif, Current - Novice
First Aid Certif, Current - Novice

Behaviors Required
Functional Expert: Considered a thought leader on a subject

Preferred
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)